Expo/Barista

BLACK FOREST VENTURES LLC • The Woodlands, TX

41d • $15 - $19 • Onsite

About The Position

The FOH Guest Service Partner is part of each store’s front-of-house team and supports guest relations, food service, cleanliness, and organization. The position may work as a Cashier, Barista, Greeter, Expo, and/or Busser, and normally reports directly to the Operations Manager. During each shift, the partner helps ensure front-of-house operations meet expectations and follows the company’s steps of service to care for every guest. The role requires maintaining positive guest relations, anticipating guest needs, and checking food for accuracy and freshness. Responsibilities also include guest relations, cash and inventory control, and working effectively with other team members.

Requirements

• Ability to lift and carry up to 50 lbs.
• Ability to be on your feet for 8–14 hours.
• Computer skills.
• Great people skills.
• Organizational skills.
• Effective time-management skills.
• Written and oral communication skills.
• Sense of urgency.
• Ability to deal with upset guests.
• Quick thinking.
• Ability to perform well under stress.
• Ability to motivate fellow partners.
• Ability and willingness to smile and make eye contact with all guests.
• Alcohol Server Certified.

Responsibilities

• Maintain cleanliness and organization of work areas.
• Accurately take guest orders and enter them into the POS system.
• Remain guest-focused at all times.
• Check products against quality standards.
• Complete side work as required.
• Pre-bus tables when time allows.
• Maintain guest relations.
• Complete daily checklists.
• Ensure food pushed from the kitchen meets expectations.
• Maintain shrink and security control.
• Follow company recipes and quality-control systems.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed