US-Expert

Apple • Manchester, NH

2d

About The Position

As an Expert in Apple Retail, you bring deep understanding of Apple products and services across the Apple ecosystem to help customers do what they love. You excel at sales, presenting Apple services, and delivering an exceptional customer experience. You model great customer engagement and mentor others in achieving results. You seek to understand customer needs, identify ownership opportunities, present products and services, and educate customers about relevant purchase options. You stay current on Apple products, services, purchase options, and Product Zone sales processes, and support peers throughout the store by sharing knowledge and assisting with ownership opportunities. You maintain accuracy, follow guidance, and may provide customer service and support in other store areas as needed. You contribute to an inclusive environment and demonstrate Apple's values of inclusion and diversity in daily work.

Requirements

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and approved accommodations.
• Have experience in retail or sales, or related work experience.
• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs and communicate them effectively.
• Solve customer concerns using care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen understanding of Apple products and services, and third-party products, to enhance the customer experience.

Responsibilities

• Deliver top-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant purchase options.
• Stay up to date on Apple products, services, purchase options, and Product Zone sales processes.
• Support peers throughout the store by sharing knowledge about Apple products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and showing curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Support and educate the broader team by sharing knowledge, experiences, and insights.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed