US-Business Expert

Apple • Greenville, SC

3d

About The Position

Apple Retail Business Experts help businesses succeed by connecting with new and existing business customers, identifying opportunities, proposing tailored solutions, forecasting needs, and closing sales. They use knowledge of industry trends, Apple products and services, and third-party technologies to develop business solutions. The role is also a resource to the wider Retail Store or Contact Center team and helps make Apple Retail Business part of everyone’s role, regardless of how customers engage with Apple.

The Business Expert showcases Apple and third-party technology, provides excellent service, and helps business customers understand products, services, and relevant purchasing options. The role supports long-term relationships with local businesses through proactive engagement, exceptional service, and tailored recommendations. It also includes mentoring team members on business customer needs and solutions, contributing to business sessions and events, and maintaining accurate customer relationship information. Business Experts contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity.

Requirements

• Experience in retail or sales, or related work experience.
• Experience with Apple products, services, and solutions.
• Proficiency in the local language, written and spoken; sign language is supported.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

• A track record of strong performance and results.
• Ability to communicate effectively and tailor communication style to different audiences.
• Ability to work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Ability to build rapport and work effectively with internal and external customers, including business owners and executives.
• Excellent organizational skills, ability to set priorities, and responsiveness to customer requests.
• Deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends.
• Ability to learn, navigate, and use new tools and systems.

Responsibilities

• Engage business customers and showcase technology that can support their businesses and benefit their customers and employees.
• Understand business customers’ needs, identify ownership opportunities, present products and services, and educate customers on relevant ways to buy.
• Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events by identifying and recommending offerings suited to customers’ business needs.
• Build long-term relationships between local business customers and Apple Retail through proactive engagement, exceptional service, and tailored recommendations.
• Maintain accurate business customer contact and relationship information in the Customer Relationship Management app.
• Perform other tasks as needed, including customer service and support in the line of business.
• Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed