US-Business Expert

Apple • Greenville, SC

3d

About The Position

Apple Retail Business Experts help businesses succeed by connecting with new and existing business customers, identifying opportunities, proposing tailored solutions, forecasting needs, and closing sales. They use knowledge of industry trends, Apple products and services, and third-party technologies to recommend solutions suited to customers’ business needs. As strong sales performers and resources to the wider Retail Store or Contact Center team, they help make Apple Retail Business part of everyone’s role, regardless of how customers engage with Apple. The role also includes customer service and support, business relationship development, collaboration on business sessions and events, and maintaining accurate customer information in Apple’s Customer Relationship Management app. Business Experts contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in daily work.

Requirements

• Experience in retail or sales, or related work experience.
• Experience with Apple products, services, and solutions.
• Proficiency in the local language, both written and spoken; sign language is supported.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and to reliably attend work as scheduled, subject to local laws and approved accommodations.
• Track record of strong performance and results.
• Ability to communicate effectively and tailor communication style to different audiences.
• Ability to work in a fast-paced environment and make timely decisions, including under tight deadlines and pressure.
• Ability to build rapport and work effectively with internal and external customers, including business owners and executives.
• Excellent organizational skills, ability to set priorities, and responsiveness to customer requests.
• Deep technical understanding of Apple products and services, both in store and online, and expertise in business solutions and industry trends.
• Ability to learn, navigate, and use new tools and systems.

Responsibilities

• Establish and engage business customers by showcasing Apple technology and explaining how Apple and third-party products and solutions can support their businesses and enrich the lives of their customers and employees.
• Proactively understand Apple Retail Business customers’ needs, identify ownership opportunities, present products and services, educate customers about relevant ways to buy, and provide excellent service.
• Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events by identifying and recommending offerings that fit customers’ business needs.
• Build long-term relationships between local business customers and Apple Retail through proactive, informative engagement, exceptional service, and tailored recommendations.
• Maintain accurate business customer contact and relationship information in the Customer Relationship Management app.
• Perform other tasks as needed, including customer service and support in the line of business.
• Contribute to an inclusive environment, respect others’ differences, remain curious, and demonstrate Apple’s values of inclusion and diversity.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed