US-Expert

Apple • Woodcliff Lake, NJ

1d

About The Position

Apple Retail Experts bring expertise to help customers do what they love and deliver an only-at-Apple experience. The role calls for a deep understanding of products and services across the Apple ecosystem, strong sales skills, and exceptional customer service. Experts exemplify effective customer engagement and mentor others on achieving results.

The Expert demonstrates and sustains high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers about ways to purchase. They stay up to date on Apple products, services, purchase options, and Product Zone sales processes. They also support peers across the store by sharing knowledge and helping offer ownership opportunities, maintain accuracy, follow guidance, and take on other customer-service and store-support tasks as needed. Experts contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in their daily work.

Requirements

• Be available for a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and subject to approved accommodations.
• Have experience in retail or sales, or related work experience.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of producing top-performing sales and customer experience results.
• Ability to personalize solutions based on customer needs and communicate them effectively.
• Ability to address customer concerns using care, learning, and presentation skills.
• Ability to work in a fast-paced environment, often supporting multiple customers simultaneously.
• Willingness to learn about and deepen understanding of Apple products, services, and third-party products to enhance the customer experience.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.

Responsibilities

• Understand customer needs, identify ownership opportunities, present products and services, and educate customers about relevant ways to buy products.
• Demonstrate and sustain top-performing sales and service to Apple customers.
• Stay knowledgeable and up to date on Apple products, services, purchase options, and Product Zone sales processes.
• Support peers throughout the store by sharing knowledge about Apple products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and remaining curious to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Mentor others on effective customer engagement and achieving results.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed