US-Expert

Apple • Manchester, NH

13h

About The Position

Apple Retail Experts use their knowledge of Apple products and services across the Apple ecosystem to sell products, offer services, and deliver an exceptional customer experience. They model strong customer engagement and mentor peers on achieving results.

Experts provide high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchase options. They stay current on Apple products, services, purchase options, and Product Zone sales processes. They share knowledge with peers across the store and help them identify ownership opportunities. They maintain accuracy, follow guidance, and may provide customer service and support in other store areas as needed. They contribute to an inclusive environment by respecting differences, learning from others, and demonstrating Apple’s values of inclusion and diversity in daily activities.

Requirements

• Experience in retail or sales, or related work experience.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of producing top-performing sales and customer experience results.
• Ability to personalize solutions based on customer needs and communicate them effectively.
• Ability to resolve customer concerns using care, learning, and presentation skills.
• Ability to work in a fast-paced environment while often supporting multiple customers at the same time.
• Interest in learning about and deepening understanding of Apple products, services, and third-party products to enhance the customer experience.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.

Responsibilities

• Understand customer needs, identify ownership opportunities, present products and services, and educate customers about relevant purchase options.
• Provide and sustain high-performing sales and service to Apple customers.
• Stay knowledgeable about and up to date on Apple products, services, purchase options, and Product Zone sales processes.
• Support peers across the store by sharing knowledge about Apple products, services, and purchase options, and by assisting with ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed