US-Expert

Apple • Woodcliff Lake, NJ

1d • Onsite

About The Position

Apple Retail Experts bring deep knowledge of Apple products and services across the Apple ecosystem to deliver an exceptional customer experience. They excel at selling products and offering Apple services, exemplify strong customer engagement, and mentor peers on achieving results. Experts understand customer needs, identify ownership opportunities, present relevant products and services, and educate customers about ways to purchase. They stay current on Apple products, services, purchase options, and Product Zone sales processes, while supporting colleagues throughout the store and contributing to an inclusive environment.

Requirements

• Experience in retail or sales, or related work experience.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliably attend work as scheduled, subject to local laws and approved accommodations.
• Ability to work in a fast-paced environment, often supporting multiple customers simultaneously.
• Ability to learn about and deepen understanding of Apple products and services, as well as third-party products.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of producing top-performing sales and customer experience results.

Responsibilities

• Deliver top-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers about relevant purchase options.
• Stay knowledgeable about Apple products, services, purchase options, and Product Zone sales processes.
• Support peers across the store by sharing product, service, and purchase-option knowledge and helping offer ownership opportunities.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences, remaining curious, and demonstrating Apple’s values of inclusion and diversity.
• Personalize solutions to customer needs and communicate them effectively.
• Resolve customer concerns using care, learning, and presentation skills.
• Support and educate the broader team by sharing knowledge, experiences, and insights.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed