US-Expert

Apple • Annapolis, MD

13h • Onsite

About The Position

An Expert at Apple Retail demonstrates strong knowledge of Apple products and services across the Apple ecosystem. The role focuses on selling products, presenting Apple services, and delivering an exceptional customer experience. Experts model effective customer engagement and mentor colleagues on achieving results.

The Expert understands customers’ needs, identifies ownership opportunities, presents products and services, and explains relevant purchasing options. They stay current on Apple products, services, purchase options, and Product Zone sales processes; share knowledge with colleagues; and assist customers in other store areas as needed. The role also involves contributing to an inclusive environment and demonstrating Apple’s values of inclusion and diversity in daily work.

Requirements

• Experience in retail, sales, or related work.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, subject to local laws and approved accommodations.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of producing top-performing sales and customer experience results.
• Ability to personalize solutions based on customer needs and communicate them effectively.
• Ability to resolve customer concerns using care, learning, and presentation skills.
• Ability to work in a fast-paced environment while often supporting multiple customers at once.
• Willingness to learn about Apple products and services, as well as third-party products, to enhance the customer experience.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.

Responsibilities

• Understand Apple customers’ needs, identify ownership opportunities, present products and services, and educate customers about relevant ways to buy products.
• Demonstrate and sustain top-performing sales and service.
• Stay informed about Apple products, services, purchase options, and Product Zone sales processes.
• Share knowledge of Apple products, services, and purchase options with peers throughout the store, and assist them in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and remaining curious about others.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Model strong customer engagement and mentor others on how to achieve results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed