US-Expert

Apple•Minneapolis, MN

5h•Onsite

About The Position

Apple Retail Experts use in-depth knowledge of Apple products and services across the Apple ecosystem to sell products, offer services, and deliver exceptional customer experiences. They model effective customer engagement and mentor others on how to achieve results. Experts demonstrate strong sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers about ways to purchase. They stay current on Apple products, services, purchase options, and Product Zone sales processes; share knowledge with peers; and support other areas of the store as needed. They contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in their daily work.

Requirements

Experience in retail, sales, or related work.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays.
Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Knowledge of Apple products and services.
A track record of producing top-performing sales and customer experience results.
Ability to personalize solutions based on customer needs and communicate them effectively.
Ability to resolve customer concerns using care, learning, and presentation skills.
Ability to work in a fast-paced environment while often supporting multiple customers at once.
Willingness to learn about Apple and third-party products to enhance the customer experience.
Ability to support and educate the broader team by sharing knowledge, experiences, and insights.

Responsibilities

Understand customers’ needs and identify ownership opportunities.
Present Apple products and services and educate customers about relevant purchase options.
Deliver and sustain high-performing sales and customer service.
Stay up to date on Apple products, services, purchase options, and Product Zone sales processes.
Share knowledge about Apple products, services, and purchase options with peers throughout the store.
Assist peers in offering ownership opportunities.
Maintain accuracy and follow guidance.
Provide customer service and support in other areas of the store as needed.
Help foster an inclusive environment by respecting differences and being curious to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Mentor others on effective customer engagement and achieving results.