US-Expert

Apple • Aventura, FL

6h • Onsite

About The Position

Apple Retail Experts use their knowledge of Apple products and services across the Apple ecosystem to sell products, offer Apple services, and deliver an exceptional customer experience. They demonstrate effective customer engagement and mentor others on achieving results.

Experts provide high-performing sales and service by understanding customers’ needs, identifying ownership opportunities, presenting products and services, and educating customers about ways to buy. They stay current on Apple products, services, purchase options, and Product Zone sales processes. They share knowledge with peers, help offer ownership opportunities, maintain accuracy, follow guidance, and support customers in other areas of the store as needed. They contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity.

Requirements

• Experience in retail or sales, or related work experience.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of producing top-performing sales and customer experience results.
• Ability to personalize solutions based on customer needs and communicate them effectively.
• Ability to address customer concerns using care, learning, and presentation skills.
• Ability to work in a fast-paced environment, often supporting multiple customers at once.
• Interest and ability in learning about Apple products and services, and third-party products, to enhance the customer experience.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.

Responsibilities

• Understand customer needs, identify ownership opportunities, present products and services, and educate customers about relevant ways to buy products.
• Stay knowledgeable about and up to date on Apple products, services, purchase options, and Product Zone sales processes.
• Support peers throughout the store by sharing knowledge about Apple products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and being curious to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Mentor others on achieving results.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed