Expert Product Manager, Clearinghouse Platform
About The Position
As Expert Product Manager, Clearinghouse, you will own platforms that handle data exchange between healthcare payers and Experian Health products, including claims submission, claim status, eligibility, and authorization. You will operate at the top of the individual contributor track, guiding a larger or more complex engineering team—or multiple related teams—and leading strategy for complex Clearinghouse problems. Areas include X12 transaction processing (837/835, 276/277, 270/271, 278), caching and reuse, transaction billing, the user portal and analytics, and developer tooling. The role is based in or near one of Experian's collaboration hubs: Costa Mesa or San Jose, California; Allen or Austin, Texas; Franklin, Tennessee; New York, New York; Schaumberg, Illinois; Washington, D.C.; Atlanta, Georgia; Boston, Massachusetts; or Seattle, Washington. The position reports to the Sr. Director of Product, Clearinghouse.
Requirements
- At least 7 years of product management experience, including owning a product area from start to finish and independently guiding engineering teams.
- Experience in healthcare revenue cycle management, EDI transaction processing, or clearinghouse operations.
- Experience leading discovery and strategy for complex problems extending beyond a single product area, including writing requirements for multi-team initiatives.
- Experience leading high-stakes customer conversations and repairing complex customer relationships.
- Experience using data analysis and AI tools, including chat-based assistants, agentic tools, and prototyping tools such as Cursor, to guide decisions and establish responsible-use practices for others.
- Familiarity with HIPAA, X12 EDI standards, and the clearinghouse competitive landscape.
- Bachelor's degree or equivalent experience.
- Reside in or near one of the designated collaboration hubs.
Nice To Haves
- Direct experience with X12 270/271, 276/277, 835, or 837 transactions is strongly preferred.
- An advanced degree is a plus.
Responsibilities
- Lead discovery and strategy for complex Clearinghouse platform problems and contribute to new opportunities beyond the core area when needed.
- Guide a larger or more complex engineering team, or multiple related teams, and own delivery and quality decisions.
- Shape positioning and trade-offs across multiple Clearinghouse capabilities using competitive and market analysis.
- Build business cases for high-impact Clearinghouse investments and track business results after launch.
- Write and prioritize requirements for complex, multi-team initiatives, including new payer connections and EDI transaction changes.
- Lead complex, cross-product launches and help establish the go-to-market approach for future launches.
- Lead high-stakes customer and internal sessions on claims performance, rejection trends, and payer connectivity.
- Repair complex customer relationships and coach other product managers.
- Use AI and prototyping on complex, regulated problems; establish shared practices for other product managers; and advise on architecture trade-offs and Experian approval processes, including compliance, procurement, and data protection.
Benefits
- Great compensation package and bonus plan.
- Medical, dental, and vision benefits.
- 401(k) matching.
- Flexible work environment, with the ability to work remote, hybrid, or in-office.
- Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.
- Variable pay opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
