Bakery/Experienced Cake Decorator

The Kroger Co.•Beaumont, TX

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage associates to deliver excellent service, and demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare bakery and deli items according to customer requests, recipes, food-temperature logs, and cooking instructions. Measure and mix ingredients, use bakery and kitchen equipment according to company guidelines, and prepare, package, label, and inventory merchandise. Check product freshness and sell-by dates, maintain temperature logs, and monitor inventory and stocking conditions. Serve and assist customers by offering samples, explaining specials, recommending products, answering questions, and providing fresh products in appropriate portions. Maintain knowledge of department products, store layout, and current, future, seasonal, and special advertisements. Follow food-safety and safety procedures, inspect equipment and report repair needs, and notify management about accidents or product-ordering and shipping discrepancies. Work cooperatively in a fast-paced environment, manage conflict appropriately, and provide support to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the correct or closest practical portion size to customer orders.
Recommend bakery and deli items and answer customer questions about products.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor stock and report discrepancies.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Report product ordering or shipping discrepancies to the department manager.
Maintain knowledge of the store layout, department products, and current and upcoming advertisements.
Create a welcoming customer environment and promote trust and respect among associates.
Follow food safety regulations and safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced environment, manage conflict constructively, and seek assistance when needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.