Bakery/Experienced Cake Decorator

Kroger•Beaumont, TX

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. This position prepares bakery and deli items according to customer requests, recipes, food-temperature logs, and company guidelines. It supports customers with product information and recommendations, samples, specials, and locating items. The role also helps maintain product quality, freshness, accurate labeling and inventory, safe equipment and food-handling practices, and required temperature records. The employee works cooperatively in a fast-paced environment and supports customers and associates, including minors, people with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items per customer requests using proper equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend bakery or deli items and answer customer questions about products.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to food-temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and sell-by dates, taking appropriate action.
Label, stock, and inventory department merchandise; report ordering or shipping discrepancies to the department manager.
Maintain awareness of inventory and stocking conditions and note discrepancies.
Maintain appropriate temperatures in cases and coolers and keep temperature logs.
Stay current with present, future, seasonal, and special advertisements and maintain product knowledge.
Help customers locate products and create a welcoming, helpful environment.
Follow food-safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair.
Notify management of customer or employee accidents.
Promote trust and respect among associates and work cooperatively in a fast-paced, sometimes stressful environment.
Manage conflict reasonably and cooperatively; handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.