Recreation - Experience Faciliators PT

Ojai Valley Inn & Spa•Ojai, CA

122d

About The Position

The Experience Facilitator executes guest activities and tours at Ojai Valley Inn, including beekeeping, bike tours, honey and olive oil tastings, food and walking tours, and any newly introduced tours. The role involves learning and following tour scripts and specifications, providing engaging presentations and answering questions, and maintaining guest comfort and interest in accordance with Forbes 5 Star Standards. The facilitator hosts guests and supports activities in the Artist Cottage and Apothecary, including Open Studio hours. Duties include setting up art and apothecary projects, guiding participants, cleaning workstations and supplies, monitoring cleanliness and inventory, and helping with daily recreation activities and group events. The role also supports special-event planning, proposes program supplies and equipment, and provides guests with extensive property and local knowledge. The position reports to the Recreation Supervisor and Activities Manager.

Requirements

Previous experience in hospitality and customer service.
Ability to interact professionally with guests and associates at all levels and explain programs and experiences.
Understanding of luxury travelers’ needs and ability to provide services, activities, and amenities that enhance their experience.
Professional, polished, welcoming, and aggressively hospitable demeanor; professional telephone etiquette.
Proficiency in Forbes 5 Star Standards.
Reading, writing, and oral proficiency in English.
Ability to be certified in CPR/First Aid.
Ability to work outdoors in varying weather conditions.
Exceptional presentation and written and verbal communication skills.
Ability to follow a scripted tour and perform basic arithmetic.
Ability to prioritize and organize work assignments, focus on detail, and perform job functions with minimal supervision.
Computer proficiency in MS Office, including Word and Excel.
Ability to work cohesively as part of a team and thrive in a fast-paced environment.
Ability to multitask, solve problems, and adapt to new tasks and undertakings.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Flexible schedule, including availability to work weekends and holidays.

Nice To Haves

Interest or background in art and knowledge of essential oils.
Ability to communicate in a second language.
Experience in a similar hospitality industry position.
Experience with reservation systems or programs; Opera and Resort Suites preferred.
Previous experience as a tour guide.
Knowledge of local attractions, services, and suppliers/vendors.
High level of physical fitness.
Participation in most local activities.

Responsibilities

Lead and teach a variety of inclusive, engaging activities for guests.
Conduct guided beekeeping, honey tasting, bike, olive oil tasting, food, walking, and other tours, following provided scripts and specifications.
Deliver informative tour presentations, answer questions, facilitate tastings, and maintain an appropriate pace and guest interest.
Host Artist Cottage Open Studio hours and offer tours and explanations of the facility and its programming.
Set up art and apothecary projects, guide guests, and clean workstations and supplies.
Assist with daily activities such as soap making, wind chime classes, ink dye coasters, candle making, seasonal activities, and group activities.
Help plan special events for groups or families as opportunities arise.
Maintain a clean, organized, safe, and secure Artist Cottage and Apothecary environment, and report inventory or cleanliness concerns.
Research and propose supplies and equipment needed to sustain programs.
Attend required resort meetings.
Provide extensive resort property and local knowledge, and maintain knowledge of outlets, events, and room locations.
Accurately post charges to guest rooms or appropriate PM accounts.
Determine guest needs, provide resourceful solutions, accommodate requests courteously and promptly, and follow up with hotel personnel to ensure completion.
Consistently learn and retain new information.
Represent Ojai Valley Inn professionally when communicating with guests, associates, the community, press, and media.