Experience Design, Vice President

JPMorgan Chase & Co. • New York, NY

4h • $142,500 - $205,000

About The Position

As an Experience Design Vice President in JP Morgan Payments, you will shape user experience across products and services by leading strategically important design initiatives and developing solutions aligned with business requirements and user needs. You will apply design and research expertise as a subject matter expert, collaborate with cross-functional teams, and guide and mentor junior designers. The role emphasizes experience strategy, inclusive design, and accessibility to create visually appealing, accessible, and user-friendly offerings that improve the customer experience.

The position involves developing design and research strategies for complex projects across multiple product areas, leading end-to-end design initiatives within a domain, and integrating user experience design into product development. You will use market trends, user research, and data insights to inform design decisions and optimize experiences across platforms and channels.

JPMorganChase provides financial solutions to consumers, businesses, and institutional clients. The company describes its total rewards package as including base salary and, for eligible roles, possible commission-based pay and/or discretionary incentive compensation. Benefits and programs are eligibility-based and include health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.

Requirements

• At least 5 years of experience or equivalent expertise in user experience design or similar roles.
• Ability to create visual representations of user journeys, including storyboards, wireframes, and prototypes.
• Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives and abilities into design solutions.
• Ability to develop experiences that meet or exceed the initial proposal of a product or experience, including transformational innovation strategies and 'north star' representations that support customer-centric decision-making.
• Advanced technical literacy, including understanding of client-side technologies, APIs, microservices, and technology-stack components and their effects on user experience.

Nice To Haves

• Design leadership or managerial experience.

Responsibilities

• Develop and execute design and research strategies for complex projects, aligning them with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, create wireframes, and prototype interactions for key touchpoints while leading end-to-end design initiatives within a specific domain.
• Model inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into product development and deliver seamless, customer-centric solutions.
• Analyze market trends, gather feedback through user research, and use data insights to inform design decisions and optimize user experiences across platforms and channels.

Benefits

• Competitive total rewards package with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed