Senior Vice President, Product & Experience

Tinker Federal Credit Union • Oklahoma City, OK

11d

About The Position

Tinker Federal Credit Union’s Digital Strategy department is hiring a Senior Vice President, Product and Experience. This executive role provides strategic leadership for the credit union’s product strategy, digital experiences, technology-enabled solutions, and enterprise experience initiatives. The position leads the enterprise vision for user and member experience transformation, aligning products, channels, technologies, and services with strategic objectives, growth priorities, and user and member needs. Through innovation, digital advancement, and data-informed decision-making, the role drives engagement, organizational performance, and sustainable growth.

This is an exempt position. The starting salary is $220,933.26; actual placement within the range is determined individually based on experience relative to organizational needs and internal salary equity. TFCU describes its workplace as professional and inclusive, and offers competitive pay, a robust benefits package, a smart casual dress code, and opportunities for professional development and growth through training and continued education.

Requirements

• A bachelor’s degree and ten years of progressively responsible experience in product ownership, product strategy, experience management, digital solutions, or related functions within a financial institution; three years must have been in a supervisory or management role. Applicable work experience and/or military experience may substitute for education at a rate of two years of experience for one year of education.
• Incumbent bonding is required by TFCU’s chosen authority.
• Extensive knowledge of product management, member experience strategy, and enterprise transformation principles.
• Demonstrated ability to evaluate strategic opportunities, balance competing priorities, and make portfolio investment decisions based on member value, business impact, risk, and organizational objectives.
• Extensive expertise in digital banking platforms, systems, and best practices, with a deep understanding of digital and member engagement strategies.
• Strong analytical, technical, and leadership capabilities to guide enterprise product strategy, member experience transformation, and technology-driven innovation.
• Strong knowledge of consumer and business financial products, lending practices, payments, and member service delivery models.
• Ability to lead organizational adoption of digital capabilities, technology solutions, and member engagement strategies through effective change leadership and stakeholder engagement.
• Comprehensive understanding of credit union services, policies, and procedures, including relevant federal and state regulatory requirements.
• Strong understanding of financial performance drivers, regulatory compliance, operational risk management, and governance practices within a financial institution.
• Exceptional communication, organizational, interpersonal, and executive influence skills to lead cross-functional teams and align stakeholders around strategic objectives.
• Demonstrated success leading strategic planning and execution within financial institutions, including product ownership, experience transformation, innovation, and technology-enabled solutions.

Responsibilities

• Drive strategic leadership for product strategy, digital experiences, technology-enabled solutions, and enterprise experience initiatives.
• Lead the enterprise vision for user and member experience transformation.
• Ensure products, channels, technologies, and services align with strategic objectives, growth priorities, and user and member needs.
• Use innovation, digital advancement, and data-informed decision-making to drive engagement, organizational performance, and sustainable growth.
• Lead strategic planning and execution involving product ownership, experience transformation, innovation, and technology-enabled solutions.
• Guide enterprise product strategy, member experience transformation, and technology-driven innovation.
• Lead organizational adoption of digital capabilities, technology solutions, and member engagement strategies through change leadership and stakeholder engagement.
• Evaluate strategic opportunities, balance competing priorities, and make portfolio investment decisions based on member value, business impact, risk, and organizational objectives.
• Lead cross-functional teams and align stakeholders around strategic objectives.

Benefits

• Competitive pay
• Robust benefits package
• Professional development and growth opportunities through training and continued education
• Smart casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Executive