Experience Coordinator

CBRE HV • Miami, FL

7d

About The Position

The Experience Coordinator shapes the daily workplace experience for employees and visitors and serves as the first point of contact for people entering the facility. The role owns front-of-house activities, including greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. Success means welcoming and assisting visitors and employees, keeping events on schedule, and resolving building issues before they disrupt the workplace.

The coordinator manages visitor and parking passes and security protocols, handles telephone calls and inquiries, coordinates workplace services and vendors, and organizes on-site events and other activities. The role suits someone who enjoys a varied, unpredictable workday, can prioritize competing requests, and notices details and needs before they become problems.

Requirements

• At least 2 years of experience in customer service, hospitality, or a workplace environment.
• Comfort with standard workplace and collaboration tools, including email, documents, spreadsheets, and scheduling.

Nice To Haves

• Experience in a corporate, hotel, or premium service environment.
• Familiarity with visitor management or workplace coordination tools.
• Comfort with event setup and vendor coordination.

Responsibilities

• Greet everyone entering the facility, issue visitor and parking passes, and apply security protocols.
• Answer the telephone professionally and create a positive first impression.
• Acknowledge inquiries and complaints from employees, guests, and coworkers and provide professional solutions.
• Manage janitorial and maintenance work orders through completion.
• Coordinate mail services, office supply ordering, and employee onboarding.
• Coordinate with vendors supplying workplace services and goods to maintain agreed service levels.
• Organize and manage on-site events, including space reservations, setup and teardown, and supply delivery.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed