Experience Coordinator

XpresSpa • Salt Lake City, UT

2d

About The Position

The Experience Coordinator supports travelers’ wellness needs by coordinating spa services, managing appointments, and providing customer service to create a seamless guest experience. The role includes welcoming guests, understanding their preferences, coordinating with spa service providers, promoting services and products, processing payments, maintaining the reception area, and helping ensure spa operations meet hygiene, health, safety, and confidentiality standards. The coordinator also works with spa technicians, management, and other staff, and addresses guest concerns or escalates complex issues as needed.

The position requires flexible hours, including nights, weekends, and holidays, to accommodate train travelers’ schedules. Full-time positions only.

Requirements

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and booking software.
• Ability to remain calm and composed in demanding environments.
• Willingness to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

• Previous experience in customer service, hospitality, or as a spa coordinator.
• Knowledge of spa services and products.
• Additional education or certification in hospitality.

Responsibilities

• Greet guests warmly and create a positive first impression.
• Understand guests’ preferences and tailor spa services to individual needs.
• Serve as a liaison between spa staff and guests to facilitate communication.
• Maintain a professional and ethical approach in guest interactions.
• Schedule and manage spa visits, including walk-ins and online bookings.
• Coordinate with service providers to ensure accurate scheduling and timely service delivery.
• Keep the spa reception area clean and orderly.
• Report maintenance issues to appropriate personnel.
• Promote spa services and products, explain promotions and packages, and provide product recommendations.
• Process spa payments accurately and efficiently.
• Collaborate with spa technicians, management, and other staff to support a positive work environment.
• Participate in team meetings and training sessions.
• Address guest concerns promptly and professionally, escalating complex matters to management when necessary.
• Follow regulations, policies, and procedures related to spa operations, health, and safety.
• Maintain confidentiality regarding guest information and spa procedures.
• Follow hygiene and sanitation standards, including cleaning and sanitizing massage rooms and equipment.

Benefits

• Competitive hourly wage
• Employee discounts on products and services
• Flexible scheduling
• Medical insurance
• Dental insurance
• Vision insurance
• Pet insurance
• 401(k) with corporate match
• Generous paid time off plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed