Experience Coordinator

CBRE HV • Raleigh, NC

10h

About The Position

The Experience Coordinator shapes the daily workplace experience for employees and visitors, serving as the primary front-of-house contact. The role covers greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. Success means looking after visitors and employees, keeping events on schedule, and resolving building issues before they are noticed.

The coordinator also handles workplace service requests, vendor coordination, onboarding logistics, and arrangements for recreational, dining, and business activities. The role suits someone who enjoys a fast-changing, unpredictable day and can anticipate needs, prioritize multiple requests, and notice issues before they become apparent.

Requirements

• At least 2 years of experience in customer service, hospitality, or a workplace environment.
• Comfort with standard workplace and collaboration tools, including email, documents, spreadsheets, and scheduling.

Nice To Haves

• Experience in a corporate, hotel, or premium service environment.
• Familiarity with visitor management or workplace coordination tools.
• Comfort with event setup and vendor coordination.

Responsibilities

• Greet people entering the facility, issue visitor and parking passes, and follow security protocols.
• Answer the telephone professionally and create a positive first impression.
• Acknowledge inquiries and complaints from employees, guests, and co-workers, and provide professional solutions.
• Manage janitorial and maintenance work orders through to completion.
• Coordinate mail services, office supply ordering, and employee onboarding.
• Coordinate workplace vendors to maintain agreed service levels.
• Organize on-site events, including space reservations, setup and teardown, and supply delivery.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed