Experience Coordinator

JLL • Mountain View, CA

4d • $65,400 - $86,050 • Onsite

About The Position

As an Experience Coordinator, you will support a hospitality-focused workplace and help ensure a seamless, positive experience for the client’s executives, employees, and guests. This dynamic, client-facing role combines hands-on service delivery, operational support, and client engagement. You will help strengthen engagement and partnership among the JLL team, service partners, and the client while contributing to an outstanding work environment.

The position is on-site in Mountain View, California. The expected compensation is $65,400–$86,050 per year. The role requires 2–3 years of relevant experience in hospitality, facility/property management, or building operations. An associate’s or bachelor’s degree is preferred. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• 2–3 years of relevant experience in hospitality, facility/property management, or building operations.
• Exceptional customer-service skills and professionalism, with a passion for hospitality.
• Strong collaboration skills and verbal and written communication skills.
• Strong organization and time-management skills, including the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work independently and solve problems creatively.
• Ability to adapt quickly to new devices, technology, and applications.
• Proficiency in Google Suite and Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, OneNote, and Outlook.
• Must adhere to a professional appearance policy.
• Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

• Associate’s or bachelor’s degree preferred.

Responsibilities

• Proactively manage and respond to executive ticket requests, ensuring prompt resolution, high-level service, and SLA compliance.
• Build relationships with the Executive team and anticipate needs to exceed expectations.
• Serve as a liaison with Facilities teams, provide updates on initiatives, and promptly escalate concerns to support integration.
• Support Facilities teams with data-driven insights through ticket-trend analysis, CSAT data, and reporting.
• Partner with the broader Experience team to foster a positive work culture and deliver a high-touch customer experience.
• Provide administrative and operational support, including work-order management, while ensuring services meet speed, responsiveness, SLA, and brand standards.
• Identify and escalate potential risks to prevent disruption to client operations, including through building walks and tasks assigned by the Experience Manager.
• Promote effective communication and support team accountability.
• Share best practices and contribute to team development.
• Collect, analyze, and report data-driven insights to support KPI alignment and leadership initiatives.
• Improve and innovate service delivery by adopting best practices, tools, and process improvements.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed