Experience Coordinator

CBRE HV • Houston, TX

1d

About The Position

As a CBRE Workplace Experience Coordinator, you will deliver a world-class customer service experience to employees and guests of a designated building. The role is part of the Workplace Experience function, which provides customer service to clients and visitors. The position carries out clearly defined duties using detailed methods and tasks, follows existing procedures to solve straightforward problems, and has limited opportunity to exercise discretion. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Requirements

• High school diploma or GED.
• Up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in applying work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
• Strong organizational skills and an inquisitive mindset.
• Current authorization to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

• Serve as the first point of contact for people entering the facility; greet them, issue visitor and parking passes, and follow security protocols.
• Answer the telephone professionally, create presentations, and speak to groups of various sizes.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Manage janitorial or maintenance work orders as needed and coordinate workplace services, including mail, office supplies, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide professional, customer-service-oriented solutions.
• Organize and manage on-site events, including securing event space, setting up and tearing down rooms, and delivering supplies.
• Follow property-specific security and emergency procedures and notify appropriate parties to support the safety of everyone in the building.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed or complicated information within the team and follow specific directions from the manager.

Benefits

• Medical, dental, and vision benefits
• 401(k)
• Disability benefits
• Paid holidays
• Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED