Experience Coordinator

CBRE HV•Houston, TX

About The Position

As a CBRE Workplace Experience Coordinator, you deliver a world-class customer service experience to employees and guests of a designated building. The role is part of the Workplace Experience function and focuses on customer service for clients and visitors. Duties are clearly defined, with detailed methods and tasks. You use established procedures to solve straightforward problems and have limited opportunity to exercise discretion.

Requirements

High school diploma or GED.
Up to 2 years of job-related experience.
Ability to follow basic work routines and standards.
Communication skills for exchanging straightforward information.
Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
Strong organizational skills and an inquisitive mindset.
Currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

Serve as the first point of contact for people entering the facility and welcome them in a friendly manner.
Issue visitor and parking passes and follow security protocols.
Answer telephone calls professionally.
Create presentations and speak to groups of various sizes.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial or maintenance work orders as needed.
Coordinate and deliver workplace services, including mail, office supplies, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co-workers, and provide professional, customer-service-oriented solutions.
Organize and manage on-site events, including securing event space, setting up and taking down rooms, and delivering supplies.
Follow property-specific security and emergency procedures and notify appropriate parties to ensure building occupants’ safety.
Coordinate with vendors that provide services or goods to the workplace.
Explain detailed or complicated information within the team and follow directions from the manager.