Experience Coordinator

Children's Wisconsin • Milwaukee, WI

1d

About The Position

Children’s Wisconsin is a nationally recognized health system dedicated to children’s health and well-being. The Experience Coordinator helps advance organizational experience initiatives through program coordination, stakeholder engagement, communications, and project support. Working with leaders, advisors, patients, families, and cross-functional teams, this role supports strategic priorities and helps create exceptional experiences across the organization.

The position serves as an enterprise-wide experience ambassador and coordinates experience studies, projects, and other priority initiatives that promote experience awareness, engagement, and improvement. It also helps develop stories and communications to share insights and updates with teams across the organization.

Requirements

• Bachelor’s degree in communication, business, or an experience-related field.
• At least 1 year of related professional work experience; internship experience may be considered.
• Strong project coordination, communication, and organizational skills.
• Ability to manage multiple priorities and collaborate with diverse stakeholders.
• Proficiency with Microsoft 365 and workforce management systems such as Workday.
• Excellent written and verbal communication skills.
• Strong critical-thinking and analytical skills.
• Good project- and time-management skills and the ability to meet deadlines.
• Strong attention to detail.
• Customer- and patient-focused approach.
• Demonstrated ability to value differences.
• Strong interpersonal skills.
• Excellent content-writing skills.

Nice To Haves

• Experience with surveys.
• Previous patient or user experience background.
• Experience with meeting planning, communications, reporting, and program administration.

Responsibilities

• Coordinate engagement, participation, documentation, and communications for voice-of-the-customer initiatives, including studies, co-design sessions, advisory committees, and focus groups.
• Support development of narratives about experience study insights through presentations, journey maps, and other experience outputs.
• Manage content, usability testing, and updates for experience-related pages on the Children’s Wisconsin intranet.
• Partner with stakeholders to publish experience newsletters, articles, and presentations, including developing and designing content and distributing it on time.
• Manage the team inbox and intake processes, responding to requests and triaging them when appropriate.
• Coordinate skills-based training programs, including promotion, participant tracking, location logistics, materials distribution, participant evaluations, and follow-up communications.
• Support execution of experience events, programs, and initiatives by managing workplans, communicating timelines, and coordinating assigned activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level