Experience Coordinator - San Francisco, CA
About The Position
The Experience Coordinator shapes the daily workplace experience for employees and visitors and serves as the first point of contact at the site. The role owns front-of-house operations, including greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. Success means welcoming and assisting visitors and employees, keeping events on schedule, and resolving building issues before they become noticeable. The coordinator manages workplace services and vendor coordination, handles event and activity arrangements, and responds professionally to inquiries and complaints. The role suits someone who enjoys a fast-changing, unpredictable workday, can prioritize competing requests, and notices details such as branding and supply levels. CBRE is a global commercial real estate and investment services firm. Experience by Industrious is its global hospitality business, partnering with companies and landlords to design and operate workplaces. Applicants must be authorized to work in the United States without current or future visa sponsorship. CBRE states that it does not use AI tools to make hiring decisions and asks candidates to disclose AI use in the application and interview process.
Requirements
- At least 2 years of experience in customer service, hospitality, or a workplace environment.
- Comfort with standard workplace and collaboration tools, including email, documents, spreadsheets, and scheduling.
- Strong prioritization and organizational skills to manage simultaneous requests in an unpredictable workday.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Nice To Haves
- Experience in a corporate, hotel, or premium service environment.
- Familiarity with visitor management or workplace coordination tools.
- Comfort with event setup and vendor coordination.
Responsibilities
- Greet people entering the facility, issue visitor and parking passes, and apply security protocols.
- Answer the telephone professionally and make a positive first impression.
- Acknowledge inquiries and complaints from employees, guests, and co-workers and provide professional solutions.
- Manage janitorial and maintenance work orders through completion.
- Coordinate mail services, office supply ordering, and employee onboarding.
- Coordinate with workplace service and goods vendors to maintain agreed service levels.
- Organize and manage on-site events, including space reservations, setup, teardown, and supply delivery.
- Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
