Experience Advisor, BHMG Patient Experience, FT, 8:30am- 5:00pm

Baptist Health South Florida • Coral Gables, FL

8d • $48,513 - $63,067

About The Position

The Experience Advisor serves as a role model and informal leader, working collaboratively to improve processes and patient-centered performance at the unit, department, and/or entity level. The role drives change through targeted field assessments and recommendations, data storytelling and visual analysis, extracting consumer insights from within and outside the Press Ganey platform, and developing action plans with leaders.

The Experience Advisor directly affects patient satisfaction and HCAHPS scores, which may have monetary implications for team members and institutional incentives depending on the entity. Using a hands-on approach, the advisor balances organizational patient experience goals with each department’s or unit’s operational realities, limitations, and workflows. The role identifies trends for improvement and develops creative, sustainable short- and long-term solutions to preserve the organization’s brand reputation.

The estimated salary range is $48,512.76–$63,066.59 per year, depending on experience. The position is full-time and scheduled 8:30 a.m.–5:00 p.m.; schedule and travel must be flexible based on business needs.

Requirements

• Bachelor’s degree; a Bachelor of Science (BS) is acceptable.
• At least 3 years of experience.
• Self-directed, with excellent problem-solving and critical-thinking skills and the ability to work with little or minimal supervision.
• Professional demeanor; results- and detail-oriented, organized, and compassionate, with excellent customer focus.
• Strong group facilitation skills and the ability to unite individuals around a common goal.
• Exceptional verbal and written interpersonal and communication skills.
• Flexible with schedule and travel based on business needs.
• Fully proficient in computer applications used in day-to-day functions.

Nice To Haves

• Patient/guest relations or hospitality background.
• Bilingual English/Spanish.

Responsibilities

• Improve processes and patient-centered performance at the unit, department, and/or entity level through a collaborative approach.
• Conduct targeted field assessments and provide recommendations.
• Use data storytelling and visual analysis to communicate findings.
• Extract consumer insights from within and outside the Press Ganey platform.
• Develop action plans in collaboration with leaders.
• Balance organizational patient experience goals with operational realities, limitations, and workflows.
• Identify improvement trends and develop creative, sustainable short- and long-term solutions to preserve brand reputation.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• A wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level