Concierge - FT - M-F 8:30am - 5:00pm (some weekends as assigned)

TerraBella Rock Hill•Rock Hill, SC

3d•Onsite

About The Position

Terra Bella Senior Living is seeking a Concierge to join its Terra Bella Rock Hill community. The Concierge greets guests, residents, and employees; handles internal and external calls; takes and communicates messages; and provides general information. The role also supports community operations through reception, resident appointment coordination, meal-ticket and meal-count preparation, record updates, mail distribution, and maintaining an organized reception area. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with some weekends as assigned.

Requirements

High school diploma or GED preferred.
One to three years of customer service experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

High school diploma or GED.

Responsibilities

Carry out telephone answering and reception duties.
Take complete messages with pertinent information and communicate them to the intended recipient.
Greet residents and visitors.
Answer inquiries and provide directions.
Collate brochures for the marketing department.
Prepare meal tickets for team members and family members and tally meal-count sheets for Dining staff.
Update the Resident Phone List and Roster and Move-In and Move-Out Register daily, and update Guest and Sign-In Logs as necessary.
Manage appointments for residents and family members, including appointments for hairdressers and transportation.
Maintain a neat and organized desk and entry area.
Organize and distribute mail to residents, the Executive Director, and Department Coordinators.
Maintain resident forms for miscellaneous credits.
Adhere to company personnel policies and established operating policies and procedures.
Perform other duties as assigned.