Expeditor/Food Runner

Spokane Tribe Resort & Casino•Airway Heights, WA

2d•Onsite

About The Position

Ensure smooth service operations by coordinating between the kitchen and front-of-house staff. Responsible for the quality and proper presentation of food in a timely manner; food orders are prepared and assembled quickly according to standards, avoiding waste; and the line is always stocked, clean, and safe. Responsible for organizing food orders, verifying quality and accuracy, and delivering dishes to guests in a timely manner while maintaining exceptional presentation standards.

Requirements

High School Diploma, or equivalent
One year of experience as a food expediter or other related restaurant position in a high-volume restaurant
Demonstrate a pleasant attitude and energy to ensure exceptional guest service and present a professional demeanor, appearance, and communication skills in accordance with STRC and restaurant guidelines
Working knowledge of restaurant floor plans
Demonstrate the ability to work under pressure and multitask in a fast-paced environment
Communicate clearly with guests and team members regarding food and beverage orders and guest questions and concerns
Read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
Maintain a safe and clean restaurant for guests
Willing and able to work a flexible schedule that includes nights, weekends, and holidays
Obtain and maintain a valid gaming license, Food Handlers Certificate, and MAST certification

Responsibilities

Manage the expediting station during service periods, serving as the communication hub between the kitchen and service staff
Demonstrates knowledge of all menu offerings and understands detailed descriptions of each item
Verify food orders for accuracy, presentation, and quality before delivery to guests
Coordinate with kitchen staff to ensure the timely preparation and delivery of all menu items
Send complete orders out by table/seat number and follow all ticket requests (i.e., Send Solo, Split, For Table, etc.)
Deliver food to tables promptly and accurately, describing dishes when appropriate
Perform Line Checks to ensure proper par levels of all required products are on hand on an ongoing basis
Assist servers during peak periods to maintain service efficiency and guest satisfaction
Ensure all plates, garnishes, and accompaniments meet presentation standards
Monitor ticket times and communicate delays to appropriate team members
Maintain the cleanliness of service areas and assist with side work as needed
Follow all health department regulations and food safety protocols
Communicate guest preferences, allergies, and special requests clearly to kitchen staff
Perform other duties and side work as assigned