Executive Technology Concierge

AlignLayerNine•Glenview, IL

4d•Onsite

About The Position

AlignLayerNine (ALN) is launching a private-client technology concierge service for a small number of principals, their families, and executive assistants. The Executive Technology Concierge is the primary, first-ring contact for covered clients, owning requests from initial call through resolution and providing fast, discreet, personalized support. The role combines broad hands-on technology troubleshooting with security judgment and the resources of ALN’s established MSP/MSSP. The position is based in the Chicago area, with an office in Glenview. Work is on-site at client residences and offices as needed, with occasional travel. The role reports to the Owner of AlignLayerNine. The concierge is the primary contact during defined core hours, supported by a trained backup, ALN’s service desk, field technicians, and engineers. Some evening, weekend, and travel-time availability is part of the role, planned to keep client service sustainable. The concierge will also help establish the new service line’s playbooks, onboarding assessments, and operating standards, and train backup and future concierges as the program grows. The position includes tiered purchasing authority and a company card; purchases above the designated threshold require quick confirmation from the client or assistant.

Requirements

At least 5 years of direct support experience with executives or VIPs.
Hands-on technical proficiency with macOS, iOS, Windows, and Microsoft 365 or Google Workspace.
Comfort with home and small-office networking and ability to learn unfamiliar systems quickly.
Understanding of identity protection, MFA, phishing, social engineering, and basic privacy and compliance obligations.
Ability to handle frustrated clients and deadline pressure with calmness, warmth, and confidence.
Creative problem-solving skills and willingness to find alternatives when the obvious fix is unavailable.
Independent judgment, responsible spending within assigned authority, and ability to recognize when to escalate.
Absolute discretion regarding clients, their homes, schedules, and families.
Clear, concise, professional communication in person, by phone, and in writing with principals and assistants.
Ability to pass a comprehensive background check and sign a strict confidentiality agreement.

Nice To Haves

Experience with smart-home and AV platforms such as Crestron, Savant, Control4, Sonos, or UniFi.
Background in private aviation, yachting, or luxury hospitality technology.
Familiarity with privacy and identity protection tools, OSINT, or executive protection practices.
Certifications such as Apple Certified Support Professional, CompTIA Security+, or Microsoft 365 credentials.
Experience working inside an MSP or MSSP and using its ticketing and RMM tools.
Spanish or another second language.

Responsibilities

Serve as the named, first-ring contact for covered principals, family members, and designated assistants, and own requests from first call through resolution.
Triage issues quickly, apply workarounds to keep clients working, and perform deeper investigation and root-cause fixes.
Troubleshoot laptops, phones, tablets, home networks, AV and smart-home systems, email, cloud accounts, printers, travel connectivity, and other technology.
Source, purchase, configure, and deliver devices and services within defined spending authority.
Manage device setup, data migration, and retirement of old equipment end to end.
Run the private-client protection program, including data broker removal, dark web and identity monitoring, password manager and hardware key rollout, carrier port-out locks and SIM PINs, home network hardening, and periodic OSINT exposure reviews.
Verify callers against the covered roster and identify and stop social engineering, wire fraud, gift card scams, and impersonation attempts targeting principals, families, or staff.
Coordinate work with ALN’s service desk, field technicians, and engineers while remaining the client’s single point of contact.
Document requests in ALN’s ticketing system without exposing ticket numbers or automated ticket emails to clients.
Build relationships with executive assistants and household staff, learn family preferences and technology environments, and anticipate needs around travel, events, and new-device seasons.
Help develop service playbooks, onboarding assessments, and standards, and train backup and future concierges as the program grows.