Concierge/Executive Technology Architect, Senior Specialist

The Vanguard Group•Malvern, PA

4d•Hybrid

About The Position

The Senior Specialist will set multi-year architectural direction for Vanguard’s executive technology ecosystem, serving senior leaders from the Board and CEO through the broader officer population. The role brings together architecture, engineering, identity, security, and executive support to identify opportunities, design solutions, and create impactful technology experiences. It combines hands-on technical leadership and engineering credibility with the discretion and executive presence required in highly visible support environments. The architect develops roadmaps, reference architectures, standards, governance, and supported services across endpoints and modern management, mobility, identity and security, connectivity, boardroom and meeting environments, and emerging AI and productivity tools. The role partners with Workplace Engineering, enterprise architecture, security, identity and access management, networking, collaboration teams, and vendors to ensure executive-specific needs are addressed and solutions can be operated at scale. The position is also the top technical escalation point for complex cross-domain issues affecting senior leaders. It leads incident root-cause analysis and turns findings into durable engineering improvements through automation, instrumentation, and updated standards. The architect advises leaders, provides hands-on technical leadership for critical engagements, and mentors concierge specialists and leads.

Requirements

At least eight years of related work experience.
At least three years of technology architect experience.
Undergraduate degree or an equivalent combination of training and experience.
Ability to identify complex technology challenges, develop solutions, and drive them from concept through execution.
Ability to take ownership of ambiguous technical problems, establish a path forward, and independently drive results.

Responsibilities

Design the multi-year concierge technology roadmap across executive endpoints, mobility, productivity and collaboration platforms, and connectivity, aligned with Workplace Engineering, enterprise architecture, and security strategies.
Evaluate emerging technologies, including AI assistants, agents, and productivity tools, through hands-on proofs of concept and convert findings into standards, adoption plans, and supported services.
Define and maintain reference architectures and design patterns for executive endpoints, mobility, Microsoft 365, and Google Workspace interoperability where required.
Design secure, resilient solutions for Board and executive scenarios, including boardroom and offsite meeting technology, residence network assessments, and connectivity for executive travel and vehicles.
Define executive deployment patterns for OS upgrades, device refreshes, and configuration baselines that protect stability for critical users.
Establish governance to prevent configuration drift on executive devices and accounts, including configuration standards, role-based access, device tagging, and separation of duties.
Provide architecture review, technical risk assessment, and design validation for production changes affecting executives before release, using pilot groups and staged rollouts.
Maintain governance for executive and Board technology inventory, lifecycle, and access, including recurring audits of critical-user tags, mobile devices, and accounts.
Serve as the primary architecture liaison to Workplace Engineering, enterprise architecture, identity and access management, network, collaboration, and security teams for executive-specific requirements.
Partner with security teams on controls such as phishing-resistant authentication, hardware security keys, email protection, and executive isolation, incorporating security and compliance while keeping the experience frictionless.
Engage strategic vendors and manufacturers on escalations, product roadmaps, and executive-impacting issues.
Serve as the top technical escalation point for complex cross-domain issues affecting senior leaders, including identity and device compliance edge cases, policy conflicts, and Microsoft 365 service health.
Lead root-cause analysis for high-impact executive incidents and convert findings into lasting engineering improvements through automation, instrumentation, and updated standards.
Drive proactive reliability using digital experience monitoring, device health telemetry, and executive device grouping and tagging.
Design and document concierge service offerings, support models, and runbooks, including coverage models, hotline workflows, and building shutdown and power-up certification.
Apply an automation-first approach using code-driven configuration, version control, automated validation, and observability where practical.
Build scripts and automation for compliance checks, reporting, and operational efficiency using PowerShell, Python, or other suitable tools.
Act as a trusted technical advisor to senior leaders and executive office staff, translating business needs into practical technology recommendations.
Provide hands-on technical leadership for critical engagements, including Board of Directors meetings, Senior Staff offsites, and officer onboarding.
Design and deliver enablement for leaders on new tools and capabilities, including AI and Copilot experiences.
Exercise sound judgment and discretion when handling confidential information and working in highly visible settings.
Mentor concierge support specialists and leads through reviews, coaching, and clear technical storytelling.
Author design documents, architecture decisions, and knowledge articles that make solutions repeatable and supportable.
Influence engineering, security, facilities, and vendor teams to deliver integrated outcomes.