Concierge/Executive Technology Architect, Senior Specialist

Vanguard • Malvern, PA

6d • Hybrid

About The Position

The Senior Specialist Concierge/Executive Technology Architect defines the multi-year architectural direction for Vanguard’s executive technology ecosystem, serving senior leaders from the Board and CEO through the broader officer population. The role spans endpoints and modern management, mobility, identity and security, connectivity, boardroom and meeting environments, and emerging AI and productivity tools. It translates architecture into durable standards and services that Executive Technology Services and Workplace Engineering can operate at scale.

This is a deeply technical, hands-on architecture role that combines engineering credibility with discretion and executive presence. The architect serves as the top technical escalation point for complex, cross-domain issues affecting senior leaders; raises engineering rigor through automation, design reviews, and standards; and mentors concierge specialists and leads. The role also acts as a trusted technical advisor to senior leaders and executive office staff, providing technical leadership for critical engagements and enabling adoption of new tools and capabilities.

Vanguard uses a hybrid working model for the majority of its crew members, combining flexibility with in-person learning, collaboration, and connection.

Requirements

• At least eight years of related work experience.
• At least three years of technology architect experience.
• An undergraduate degree or an equivalent combination of training and experience.
• Ability to identify complex technology challenges, develop solutions, and drive them from concept through execution.
• Ability to take ownership of ambiguous technical problems, establish a path forward, and independently drive results.

Responsibilities

• Design the multi-year concierge technology roadmap across executive endpoints, mobility, productivity and collaboration platforms, and connectivity, aligned with Workplace Engineering, enterprise architecture, and security strategies.
• Evaluate emerging technologies, including AI assistants, agents, and productivity tools, through hands-on proofs of concept and turn findings into standards, adoption plans, and supported services.
• Define and maintain reference architectures and design patterns for executive technology, including Windows endpoints with modern management, macOS management, iOS and iPadOS mobility, and Microsoft 365, with Google Workspace interoperability where required.
• Design secure, resilient solutions for executive and Board scenarios, including boardroom and offsite meeting technology, residence network assessments, and connectivity for executive travel and vehicles.
• Define executive deployment patterns for operating system upgrades, device refreshes, and configuration baselines that protect stability for critical users.
• Establish governance to prevent configuration drift on executive devices and accounts, including configuration standards, role-based access, device tagging, and separation of duties.
• Provide architecture review, technical risk assessment, and design validation for production changes affecting executives before release, using pilot groups and staged rollouts.
• Maintain governance for executive and Board technology inventory, lifecycle, and access, including recurring audits of critical-user tags, mobile devices, and accounts.
• Serve as the primary architecture liaison to Workplace Engineering, enterprise architecture, identity and access management, network, collaboration, and security teams for executive-specific requirements.
• Partner with security teams on controls such as phishing-resistant authentication, hardware security keys, email protection, and executive isolation, incorporating security and compliance into designs while maintaining a frictionless experience.
• Engage strategic vendors and manufacturers on escalations, product roadmaps, and executive-impacting issues.
• Serve as the top technical escalation point for complex, cross-domain issues affecting senior leaders, including identity and device compliance edge cases, policy conflicts, and Microsoft 365 service health.
• Lead root cause analysis for high-impact executive incidents and turn findings into lasting engineering improvements through automation, instrumentation, and updated standards.
• Drive proactive reliability using digital experience monitoring, device health telemetry, and executive device grouping and tagging to resolve issues before leaders are affected.
• Design and document concierge service offerings, support models, and runbooks, including coverage models, hotline workflows, and building shutdown and power-up certification.
• Apply an automation-first approach using code-driven configuration, version control, automated validation, and observability where practical.
• Build scripts and automation for compliance checks, reporting, and operational efficiency using PowerShell, Python, or other fit-for-purpose tools.
• Act as a trusted technical advisor to senior leaders and executive office staff, translating business needs into practical technology recommendations.
• Provide hands-on technical leadership for critical engagements, including Board of Directors meetings, Senior Staff offsites, and officer onboarding.
• Design and deliver enablement for leaders on new tools and capabilities, including AI and Copilot experiences.
• Exercise sound judgment and discretion when handling confidential information and working in highly visible settings.
• Mentor concierge support specialists and leads through reviews, coaching, and clear technical storytelling to raise design quality and technical depth.
• Author design documents, architecture decisions, and knowledge articles that make solutions repeatable and supportable.
• Influence engineering, security, facilities, and vendor teams to deliver integrated outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior