Executive Concierge

Bozzuto•McLean, VA

3d•$26 - $29

About The Position

The Executive Concierge leads by example and helps create welcoming, memorable experiences for prospects and residents. The role builds positive relationships, personalizes interactions, and supports a consistently well-maintained community. The Executive Concierge coaches and mentors resident services team members, takes responsibility for leading when the PM/APM is not present, and helps cover for teammates as needed. The listed schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m.; the posting also notes that weekend or evening work may depend on the shift. The position is eligible for additional bonus opportunities. The stated salary range is $26.44–$28.85 USD. Bozzuto describes its workplace as a community focused on team member well-being and professional growth, with benefits including medical, dental, and vision coverage, 20 days of paid time off plus holidays, a 401(k) program with company match, tuition reimbursement, and employee resource groups.

Requirements

At least 2 years of experience in hospitality, retail, travel, or a hotel environment.
Proficiency with social media platforms such as Facebook and Instagram, and enthusiasm for creating engaging, distinctive content.
Outstanding written and verbal communication skills.
Sharp professional appearance.
Competence with various software, apps, and computer programs.
Attention to detail and ability to anticipate customer needs.
Customer-focused mentality.
Ability to lift up to 25 pounds.

Responsibilities

Model Bozzuto’s core values, culture, standards, and behaviors.
Coach, mentor, and train members of the resident services team.
Provide timely, considerate assistance to residents and prospects and solve their problems.
Plan and execute events and activities that engage residents and foster community.
Support resident retention and brand loyalty by delivering consistently positive experiences and helping maintain the community.
Use social media to generate awareness, interest, and excitement.
Encourage satisfied customers to write reviews on social networking sites.
Organize front desk logs, package rooms, club room reservations, and freight elevators.
Create a motivating environment that encourages the team to do its best.
Lead when the PM/APM is not present.
Follow up meticulously with customers and team members.
Help keep the community impeccable, cover for team members when needed, and seek opportunities to improve the customer experience.