Executive Concierge

Bozzuto • Alexandria, VA

3d

About The Position

The Executive Concierge leads by example in creating welcoming, memorable experiences for prospects and residents. The role builds positive relationships, personalizes interactions, and helps residents feel at home. It also includes coaching the resident services team, supporting community engagement and retention, and maintaining an organized, well-cared-for community. The stated schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m.; the posting also notes that weekend or evening work may be required depending on the shift.

The position offers a salary of $26.44 per hour and eligibility for additional bonus opportunities. Bozzuto describes its workplace as an inclusive, team-oriented community and offers benefits that support health, well-being, retirement, family matters, and professional growth.

Requirements

• At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
• Proficiency with social media platforms such as Facebook and Instagram, and enthusiasm for creating engaging, distinctive content.
• Outstanding written and verbal communication skills.
• A sharp professional appearance.
• Competence with software, apps, and computer programs.
• Attention to detail and ability to anticipate customer needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds.

Responsibilities

• Model Bozzuto’s core values, culture, standards, and behaviors.
• Coach, mentor, and train other members of the resident services team.
• Resolve problems and provide timely, considerate assistance to residents and prospects.
• Plan and execute events and activities that engage residents and foster community.
• Build brand loyalty and help achieve resident retention goals through consistently positive experiences and careful community upkeep.
• Generate awareness and interest through social media, and encourage satisfied customers to post reviews on social networking sites.
• Organize front desk logs, package rooms, club room reservations, and freight elevators.
• Build a motivating environment that encourages the team to do its best.
• Lead when the property manager or assistant property manager is not present.
• Engage people in meaningful conversations and demonstrate genuine care for their experience.
• Follow up diligently with customers and team members.
• Help keep the community impeccable and cover for team members when needed.
• Seek opportunities to improve the customer experience.

Benefits

• Medical, dental, and vision coverage.
• 20 days of paid time off plus holidays.
• 401(k) program with company match.
• Tuition reimbursement.
• Employee resource groups.
• Additional bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed