Executive Concierge

Bozzuto • Alexandria, VA

2d

About The Position

The Executive Concierge leads by example in delivering exceptional resident and prospect experiences. The role builds positive relationships, creates welcoming first impressions, and supports a strong sense of community. The Executive Concierge coaches and mentors the resident services team, helps maintain an impeccable community, and takes responsibility for leading when the Property Manager or Assistant Property Manager is not present. The listed schedule is Monday through Friday, 7 AM to 3 PM; working weekends or evenings may depend on the shift. The position is eligible for additional bonus opportunities.

Requirements

• At least 2 years of experience in a hospitality, retail, travel, or hotel environment.
• Proficiency with social media platforms such as Facebook and Instagram, and a passion for creating engaging, distinctive content.
• Outstanding written and verbal communication skills.
• Sharp professional appearance.
• Competence with various software, apps, and computer programs.
• Attention to detail and ability to anticipate customer needs.
• Customer-focused mentality.
• Ability to lift up to 25 pounds.

Responsibilities

• Model Bozzuto’s core values, culture, standards, and behaviors.
• Coach, mentor, and train other members of the resident services team.
• Provide timely, thoughtful assistance to residents and prospects and solve their problems.
• Plan and execute events and activities that engage residents and foster community.
• Build brand loyalty and support resident retention by providing consistently positive experiences and maintaining a well-cared-for community.
• Generate awareness and interest through social media and encourage satisfied customers to write online reviews.
• Organize front desk logs, package rooms, club room reservations, and freight elevators.
• Create a motivating environment that encourages team members to do their best.
• Lead when the Property Manager or Assistant Property Manager is not present.
• Build rapport through meaningful conversations and show genuine concern for customers.
• Follow up with customers and address their needs.
• Help keep the community impeccable and cover for team members when needed.
• Seek opportunities to enhance the customer experience.

Benefits

• Medical, dental, and vision coverage.
• 20 days of paid time off plus holidays.
• 401(k) program with company match.
• Tuition reimbursement.
• Programs supporting career development and growth.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed