About The Position

The Executive Team Leader General Merchandise & Food Sales leads General Merchandise and Food & Beverage operations to deliver a consistent, guest-first shopping experience and support store sales and profitability. The role oversees inbound and outbound processes, replenishment, inventory accuracy, presentation, pricing, promotional signing, food safety, and fulfillment work. It manages and develops teams of hourly team members and leaders, plans workload around business priorities, and ensures products are in stock, fresh, available, accurately priced, and signed. The position requires a flexible schedule aligned with guest and business needs, including early mornings, evenings, overnight shifts, weekends, and holidays. The role also involves responding to store needs, serving as a key carrier, and maintaining safe, ethical, and compliant operations.

Requirements

  • Four-year degree or equivalent experience.
  • Strong interest in and knowledge of the Food & Beverage business.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Comfort dealing with ambiguity.
  • Ability to manage conflict, lead, and hold others accountable.
  • Ability to relate well to and interact with all levels of the organization.
  • Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
  • Ability to learn and adapt to current technology needs.
  • Ability to manage workload and prioritize tasks independently.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, with regular attendance.
  • Ability to access all areas of the building and respond to guest or team member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to handle cash register operations accurately.
  • Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving merchandise up to 40 pounds.
  • Ability to climb up and down ladders.

Responsibilities

  • Drive total store sales and understand how departments and teams contribute to sales growth and profitability.
  • Manage Food & Beverage, food services when applicable, inbound and outbound operations, replenishment, inventory accuracy, presentation, pricing, and promotional signing for General Merchandise areas.
  • Manage and develop teams responsible for operations, accuracy, and efficiency.
  • Lead pick, pack, and ship fulfillment work when applicable, ensuring orders are accurate and delivered within guest promise times.
  • Plan workload using planning tools and ensure scheduled work is completed and the store is guest-ready.
  • Conduct regular team check-ins to ensure tasks and workload are completed.
  • Manage General Merchandise backroom and sales floor areas; review reporting, identify gaps, and develop plans to resolve them.
  • Oversee General Merchandise Team Leaders’ workload planning, including transitions, revisions, and sales plans.
  • Lead a food-safety-focused culture by training, validating, and coaching teams on food-safety standards and cleaning routines.
  • Lead efficient operations that fund the sales culture.
  • Oversee Food & Beverage Team Leader workload planning, including transitions, revisions, sales plans, sampling, and promotions.
  • Create a guest-focused culture that prioritizes the guest experience and delivers store sales goals.
  • Assess competition and use guest insights and feedback to guide business decisions.
  • Ensure products are in stock, fresh, available, food safe, accurately priced, and signed with minimal disruption to guests.
  • Assess General Merchandise and Food & Beverage areas, walk Food & Beverage Standards, review reporting, identify priorities and gaps, and develop resolution plans.
  • Plan, lead, and follow up on organizational and operational change; anticipate and identify changes in store trends.
  • Develop, coach, train, and hold team members accountable; set clear expectations, manage performance, anticipate staffing needs, talent plan, and recruit.
  • Provide service and a shopping experience that meets guest needs.
  • Demonstrate and promote ethical conduct, safety, and compliance; hold others accountable to these standards.
  • As a key carrier, follow safe and secure training and processes.
  • Address store needs, including emergencies and regulatory visits.
  • Perform other duties based on business needs.
  • Access all areas of the building to respond to guest or team member issues.
  • Interpret instructions, reports, and information; handle cash register operations accurately.
  • Scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving items up to 40 pounds.
  • Climb up and down ladders.

Benefits

  • Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Financial, education, and well-being benefits and programs may also be available to eligible team members.
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