About The Position

The General Merchandise Sales Executive Team Leader leads General Merchandise operations and teams to provide a consistent, guest-first experience. The role oversees processes that keep products set, in stock, accurately priced, and signed, and may lead fulfillment work to ensure orders are picked, packed, and shipped accurately and on time. The position drives store sales and profitability, plans workload and staffing around business priorities and guest traffic, and develops Team Leaders and team members through coaching, accountability, and performance management. The role also supports a culture of ethical conduct, safety, and compliance and responds to store needs.

Requirements

  • Four-year degree or equivalent experience.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Comfort dealing with ambiguity.
  • Ability to manage conflict, lead, and hold others accountable.
  • Ability to relate well to and interact with all levels of the organization.
  • Strong cognitive skills, including problem analysis, decision-making, and financial and quantitative analysis.
  • Ability to learn and adapt to current technology needs.
  • Ability to manage workload and prioritize tasks independently.
  • Ability to access all areas of the building to respond to guest or team member issues.
  • Ability to interpret instructions, reports, and information.
  • Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
  • Ability to accurately handle cash register operations.
  • Ability to climb up and down ladders.
  • Flexible work schedule, including nights, weekends, and holidays, and regular attendance.

Responsibilities

  • Drive total store sales and understand how General Merchandise departments and teams contribute to store profitability.
  • Manage teams executing inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing across General Merchandise areas.
  • Lead operations teams focused on accuracy and efficiency.
  • Lead pick, pack, and ship fulfillment work where applicable, ensuring orders are fulfilled accurately and on time.
  • Create a guest-focused culture and lead the team to prioritize guest experience and meet store sales goals.
  • Plan and use workload tools to complete scheduled work and keep the store guest-ready.
  • Create scheduling plans with Team Leaders based on monthly and weekly workload and guest traffic.
  • Conduct regular check-ins to ensure tasks and workload are completed.
  • Manage General Merchandise backroom and sales floor areas, review reporting, identify gaps, and develop plans to address them.
  • Oversee Team Leaders' workload planning, including transitions, revisions, and sales plans for General Merchandise areas.
  • Drive fulfillment sales and ensure each order meets the guest promise time.
  • Assess competition and use guest insights and feedback to drive business and make the store a destination of choice.
  • Plan, manage, and follow up on organizational and operational change; anticipate and identify changes in store trends.
  • Develop and coach Team Leaders to elevate team skills and expertise.
  • Establish accountability through clear expectations and performance management.
  • Anticipate staffing needs, plan talent, and recruit for both short- and long-term needs.
  • Model ethical conduct, safety, and compliance, and hold others accountable to these commitments.
  • As a key carrier, follow safe and secure training and processes.
  • Address store needs, including emergencies and regulatory visits.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
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