Executive Operational Planning Manager

USAA•Washington Metro, DC

1d•Hybrid

About The Position

The Executive Operational Planning Manager is a key member of USAA's Washington, DC office, leading day-to-day office operations, executive engagement support, facilities management, and event coordination. The role works closely with Government Relations leadership and partners across the association to support Executive Leadership Team activities, high-profile events, and strategic engagements while ensuring smooth operation of an external-facing office. It serves as a liaison among business operations, Government Relations, workplace partners, and senior leadership, and as the primary coordinator for Washington, DC office operations, facilities, executive visits, and events. The position supports senior leaders by prioritizing and coordinating key deliverables and activities that advance business operations, executive engagement, and strategic initiatives. It assists in developing and implementing operational plans, facilitates planning and implementation processes, tracks progress toward business goals, and provides communications, operational, and logistical support for strategic planning, executive engagements, special events, and daily office operations. The role requires sound judgment, relationship management, and coordination across a complex stakeholder environment. The position is based in USAA's Washington, DC office and requires in-office work four days per week. Relocation assistance is not available. The posting remains open until the position is filled.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Six years of experience in project or program management, office operations, workplace services, executive support, corporate event planning, and/or executive communications.
Experience in a Capitol Hill, federal government, government relations/public affairs, trade association, or similarly complex Washington, DC stakeholder environment, with an understanding of how political, regulatory, and stakeholder dynamics can affect planning, engagement, and relationship management.
Experience planning and executing high-profile executive, stakeholder, government affairs, or external-facing events, including complex logistics, executive protocols, and coordination with multiple internal and external partners.
Experience managing office operations, facilities services, workplace vendors, landlord relationships, or employee workplace support functions.
Ability to build strong relationships and work effectively with all organizational levels and external partners.
Experience developing executive-level briefings and supporting Executive Committee, CEO, Board of Directors, or senior leadership deliverables.
Experience coordinating executive visits, leadership meetings, stakeholder engagement activities, and high-visibility events.
Ability to work in a fast-paced environment and prioritize competing deadlines.
Demonstrated ability to manage confidential information.
Ability to collaborate positively with executive leadership and communicate concepts clearly.
Advanced knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Strong organizational, customer service, and operational management skills, with the ability to address a broad range of workplace and business needs.
Demonstrated sound judgment and ability to navigate complex stakeholder environments and coordinate across partners with diverse perspectives, priorities, and interests.

Responsibilities

Track Executive Leadership Team visits to Washington, DC, and coordinate information about executive travel, engagement opportunities, and agenda considerations with Government Relations leadership and Political Affairs Committee partners.
Lead planning, coordination, and execution of office, executive, employee, and external events.
Serve as the primary internal point of contact for USAA use of the Washington, DC office and ROA facilities, coordinating catering, parking, building access, meeting support, and other facility needs.
Oversee day-to-day Washington, DC office facilities management, including furniture, janitorial services, mail and packages, building access, IT coordination, conference room scheduling, and landlord engagement.
Provide general office management and support to Washington, DC office employees on workplace needs, office operations, and employee experience.
Facilitate tactical and operational planning and implementation processes so management understands processes, goals, objectives, and strategies.
Monitor, coordinate, document, and communicate progress toward business goals, objectives, strategies, and action-plan results.
Evaluate messages for their intended audience and ensure consistency and accuracy.
Advise on and obtain executive management and subject-matter expert approval of communication materials before final approval by a senior executive or Executive Leadership Team member.
Ensure deliverables meet standards for appearance and content and that logistical requirements are satisfied.
Develop, coordinate, and submit relevant Executive Leadership Team and Board, Council, or Committee-driven requirements on time.
Oversee and support project teams developing and implementing departmental employee events and business conferences.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.