Executive Operational Planning Manager
About The Position
The Executive Operational Planning Manager serves as a key member of USAA’s Washington, DC office, leading day-to-day office operations, executive engagement support, facilities management, and event coordination. The role partners with Government Relations leadership, Political Action Committee (PAC) leaders, workplace partners, and other stakeholders to support executive engagement activities and ensure the smooth operation of a visible, external-facing location. The position provides support to senior leaders by prioritizing and coordinating deliverables and activities that advance business operations, executive engagement, and strategic initiatives. It contributes to operational planning, tracks progress toward business goals, and provides communications, logistical, and operational support for strategic planning, executive visits, special events, and daily office needs. The position is based in USAA’s Washington, DC office and requires in-office work four days per week. Relocation assistance is not available.
Requirements
- Bachelor’s degree, or four years of relevant education and/or experience.
- Six years of experience in project or program management, office operations, workplace services, executive support, corporate event planning, and/or executive communications.
- Experience in Capitol Hill, federal government, government relations/public affairs, a trade association, or a similarly complex Washington, DC stakeholder environment, with an understanding of political, regulatory, and stakeholder dynamics.
- Experience planning and executing high-profile executive, stakeholder, government affairs, or external-facing events, including complex logistics, executive protocols, and coordination with multiple internal and external partners.
- Experience managing office operations, facilities services, workplace vendors, landlord relationships, or employee workplace support functions.
- Ability to build strong relationships and work effectively with all organizational levels and external partners.
- Experience developing executive-level briefings and supporting Executive Committee, CEO, Board of Directors, or senior leadership deliverables.
- Experience coordinating executive visits, leadership meetings, stakeholder engagement activities, and high-visibility events.
- Ability to navigate a fast-paced environment and prioritize competing deadlines.
- Ability to manage confidential information.
- Ability to collaborate positively with executive leadership and communicate concepts clearly.
- Advanced knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Strong organizational, customer service, and operational management skills, with the ability to address varied workplace and business needs.
- Sound judgment and ability to navigate complex stakeholder environments and coordinate effectively across partners with diverse perspectives, priorities, and interests.
Responsibilities
- Coordinate Executive Leadership Team visits to Washington, DC, informing Government Relations leadership and PAC partners of executive travel, engagement opportunities, and agenda considerations.
- Plan, coordinate, and execute office, executive, employee, and external events.
- Serve as the primary internal contact for USAA use of the Washington, DC office and ROA facilities, coordinating catering, parking, building access, meeting support, and other facility-related needs.
- Oversee daily facilities management, including furniture coordination, janitorial services, mail and package operations, building access, IT coordination, conference room scheduling, and landlord engagement.
- Provide general office management and workplace support to Washington, DC office employees.
- Facilitate tactical and operational planning and implementation processes so management understands processes, goals, objectives, and strategies.
- Monitor, coordinate, document, and communicate progress toward business goals, objectives, strategies, and action plan results.
- Evaluate communications for audience relevance, consistency, and accuracy.
- Advise on communication materials and negotiate approval with executive management and subject-matter experts before obtaining final approval from a senior executive or Executive Leadership Team member.
- Ensure deliverables meet appearance and content standards and satisfy logistical requirements.
- Develop, coordinate, and submit broader-level Executive Leadership Team and Board, Council, or Committee-driven requirements on time.
- Oversee and support project teams developing and implementing departmental employee events and business conferences.
- Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education
- Employees may be eligible for pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
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What This Job Offers
Job Type
Full-time
Career Level
Manager
