Executive Operational Planning Manager

USAA•San Antonio, TX

10h•$93,770 - $179,240•Hybrid

About The Position

The Executive Operational Planning Senior Manager serves as a strategic thought partner and force multiplier to the VP, Marketing Operations & Integration. The role anticipates emerging needs, connects priorities, and translates them into action at executive speed. It requires bringing clarity to ambiguity, developing executive-ready materials, obtaining needed information, and ensuring the CMO is prepared to make decisions and move forward. This is a high-trust, high-accountability position focused on planning, communications, executive deliverables, and momentum. The role facilitates tactical and operational planning, monitors progress toward business objectives, supports executive and enterprise-level submissions, and oversees logistical and quality requirements for deliverables and events. The position is based in San Antonio, Texas, with an office requirement of four days per week. Relocation assistance is not available.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Six years of project or program management experience supporting senior-level executives, corporate event planning, and/or executive-level communications.
Ability to build strong relationships and work with all levels of the organization.
Experience developing executive-level briefings in support of EC, CEO, and Board of Directors deliverables.
Ability to navigate a fast-paced environment and prioritize tasks with competing deadlines.
Demonstrated ability to manage confidential information.
Ability to collaborate positively with executive leadership and communicate concepts clearly.
Advanced knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.

Nice To Haves

Anticipates upcoming needs and stays several moves ahead.
Operates at executive speed, quickly identifies what matters, and turns it into action.
Proactively identifies gaps, obtains answers, and solves problems before being asked.
Turns complexity into clear narratives, recommendations, and executive-ready presentations.
Brings a point of view and improves the work, rather than only coordinating it.
Delivers meticulous, leadership-ready work.
Creates momentum by connecting people, driving follow-through, and respectfully pushing work to closure.
Models USAA behaviors by building trust, taking ownership, collaborating across boundaries, and serving others.

Responsibilities

Facilitate tactical and operational planning and implementation processes so management understands processes, goals, objectives, and strategies.
Monitor, coordinate, document, and communicate progress toward business goals, objectives, strategies, and action-plan results.
Evaluate messages for relevance to their intended audiences and ensure consistency and accuracy.
Advise and guide stakeholders and negotiate approval of communications materials with executive management and subject-matter experts before obtaining final approval from a senior executive or Executive Leadership Team member.
Ensure deliverables meet standards for appearance and content and that logistical requirements are satisfied.
Develop, coordinate, and submit broader-level deliverables driven by the Executive Leadership Team, Board, Council, and committees on time.
Oversee and support project teams developing and implementing departmental employee events and business conferences.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Anticipate needs, identify gaps, obtain answers, solve problems, connect people, drive follow-through, and bring work to closure.
Create clear narratives, recommendations, and executive-ready presentations and materials.