Executive Housekeeper

Ho-Chunk, Inc.•Hampton, VA

About The Position

The Executive Housekeeper manages and coordinates Environmental Services staff to keep facilities clean and welcoming. The role is accountable for the day-to-day operations of assigned government contracts, including building and maintaining relationships with clients and employees, developing and retaining staff, coordinating support services, and resolving operational problems. The Executive Housekeeper provides customer service, maintains weekly operating schedules, completes payroll for assigned custodial personnel, and provides after-hours emergency response as required. The position oversees contract performance, schedules, budgets, labor planning, safety, staff supervision and training, inspections, supplies, equipment, inventories, and required reporting. It also works with customers and employees to address concerns, deliver services, and identify operational improvements and opportunities for additional revenue. Additional duties may be assigned, and responsibilities may change with or without notice.

Requirements

At least five years of HEC experience within the last eight years in a medical facility with inpatient, outpatient, and surgical specialties.
Certification as a Certified Healthcare Environmental Services Professional (CHESP) through AHE, or as a Certified/Registered Environmental Services Executive (C/RESE) through IEHA.
Knowledge of contract administration, personnel practices, OSHA, and safety procedures.
High school diploma or equivalent.
At least five years of supervisory or management experience.
Previous custodial or janitorial experience.
Knowledge of cleaning chemicals and proper storage and disposal methods.
Ability to operate cleaning equipment such as vacuums, floor buffers, and carpet cleaners.
Physical stamina and ability to perform strenuous tasks.
Strong attention to detail and commitment to high cleanliness standards.
Ability to work independently and as part of a team.
Ability to lift and carry objects weighing up to 50 pounds.
Ability to stand, walk, bend, and reach for extended periods.
Ability to work with cleaning chemicals and equipment.
Ability to work in varying environmental conditions, including heat and cold.

Responsibilities

Manage Environmental Services across assigned government contracts and ensure facilities meet required standards.
Create, manage, adjust, and follow monthly and annual work schedules.
Maintain asset logs and inventory.
Meet Performance Work Statement requirements for assigned contracts.
Build positive relationships with clients and resolve issues within contract requirements.
Plan, organize, and communicate daily operational priorities and client requests.
Manage contract budgets, labor planning, and cost controls.
Promote a strong safety culture and safe work environment.
Lead and directly supervise onsite teams across multiple shifts.
Set employee expectations; provide training and feedback; inspect facilities, employee performance, and task completion.
Coordinate with shift leads to ensure services are delivered.
Manage supplies, chemicals, and equipment, and train employees in their care, handling, and use.
Use data to identify operational improvements and optimize operations.
Gather and maintain information for daily, weekly, and monthly reporting.
Identify opportunities to increase revenue through additional or periodic services.
Handle escalated issues and situations appropriately.
Manage uniforms, equipment, supplies, and vehicles used in support of the contract.
Maintain inventories to meet customer and company requirements.
Communicate proactively with customers, meet with customers and employees regularly, listen to issues, and provide expertise and solutions to support customer satisfaction.
Enforce policies in handbooks, handouts, and procedure manuals.
Conduct required training on safety and employee duties and responsibilities.
Perform additional duties as required.