Executive Housekeeper - Hotel Legends

Hotel Legends - Watermark Biloxi•Biloxi, MS

10h

About The Position

The Executive Housekeeper oversees all aspects of the housekeeping department at Hotel Legends, ensuring high standards of cleanliness, presentation, and guest satisfaction throughout the property. The role leads and develops the housekeeping team, manages daily operations, maintains quality standards, and ensures guest rooms and public areas meet or exceed property expectations. This hands-on leadership role balances administrative responsibilities with participation in daily operations. The Executive Housekeeper manages housekeeping operations and quality control; employee hiring, training, scheduling, and performance; departmental budgets, inventory, and cost control; guest service and coordination with other departments; and safety, compliance, and property standards. The position requires a flexible schedule, including weekends, holidays, and extended hours as business needs require. It also involves walking and standing for extended periods, frequent bending and reaching, occasional kneeling, lifting or moving items weighing up to 25–50 pounds, and performing hands-on housekeeping duties when needed.

Requirements

Minimum of 3–5 years of progressive housekeeping experience in a hotel, resort, or comparable hospitality environment preferred.
Minimum of 2 years of housekeeping supervisory or management experience preferred.
Thorough knowledge of housekeeping operations, cleaning procedures, sanitation practices, and quality assurance standards.
Strong leadership, coaching, conflict resolution, and employee development skills.
Experience with labor scheduling, inventory management, budgeting, and cost control.
Excellent organizational skills and ability to manage competing priorities in a fast-paced environment.
Strong verbal and written communication skills.
Ability to analyze operational challenges, make sound decisions, and implement effective solutions.
Strong attention to detail and commitment to upscale hospitality standards.
Ability to work a flexible schedule, including weekends, holidays, and extended hours as business needs require.
Ability to stand and walk for extended periods; frequently bend, reach, and stoop; and occasionally kneel.
Ability to lift, carry, push, or pull up to 25–50 pounds, with or without reasonable accommodation.
Ability to navigate guest rooms, hallways, stairwells, and other areas throughout the property.
Ability to perform hands-on housekeeping duties when operationally necessary and work in a physically active, fast-paced hospitality environment.

Nice To Haves

Previous experience overseeing a large housekeeping team or high-volume hotel operation strongly preferred.
Proficiency with hotel property management systems, housekeeping management software, and basic computer applications preferred.

Responsibilities

Direct and oversee daily housekeeping operations for guest rooms, public areas, hallways, elevators, restrooms, and other designated spaces.
Ensure guest rooms and public areas meet cleanliness, sanitation, safety, and presentation standards; inspect rooms and public areas regularly.
Establish and maintain housekeeping procedures, cleaning schedules, inspection checklists, and departmental standards.
Coordinate room assignments and cleaning priorities based on occupancy, arrivals, departures, and operational needs; coordinate room readiness with the Front Desk.
Respond to housekeeping-related guest complaints, service requests, and special accommodations.
Oversee deep cleaning, preventive maintenance cleaning, and seasonal cleaning projects; identify and implement operational improvements.
Keep housekeeping equipment, storage areas, linen rooms, and supply closets clean, organized, and maintained.
Recruit, interview, hire, train, supervise, and develop housekeeping personnel in coordination with Human Resources.
Lead housekeeping supervisors, inspectors, room attendants, housepersons, and public area attendants; set expectations and hold staff accountable for productivity, attendance, quality, and conduct.
Develop employee schedules based on occupancy forecasts, staffing requirements, and labor budgets; conduct daily team meetings.
Coach employees, provide feedback and performance evaluations, address workplace concerns and performance issues, and administer corrective action in coordination with Human Resources.
Promote teamwork, employee engagement, professional development, and a positive work environment; assist with operational duties when needed.
Manage labor expenses, operating supplies, and housekeeping costs within budget; monitor productivity, overtime, and staffing levels.
Maintain appropriate inventories of linens, towels, guest amenities, cleaning chemicals, and supplies; oversee ordering, receiving, storage, and distribution.
Conduct linen and supply inventories, maintain accurate records, and implement controls to minimize waste, loss, damage, and unnecessary expenses.
Monitor equipment condition and coordinate repairs or replacements; evaluate purchasing needs and recommend cost-effective improvements.
Prepare and review reports on labor productivity, inventory usage, room inspection results, and operating expenses.
Collaborate with Front Office, Maintenance, Human Resources, and other departments to support daily operations and communicate room status, maintenance concerns, and special requests.
Ensure VIP accommodations, special requests, and priority arrivals receive appropriate attention; investigate and resolve guest concerns professionally and urgently.
Communicate departmental performance, staffing concerns, and operational challenges to property leadership; promote a guest-focused culture.
Ensure compliance with company policies, sanitation standards, workplace safety procedures, OSHA requirements, and applicable regulations.
Train employees in the proper handling, labeling, storage, and use of cleaning chemicals and equipment; conduct safety inspections and address hazards.
Oversee lost and found procedures and ensure staff follow property security, guest privacy, and confidentiality procedures.
Maintain departmental records, inspection documentation, and required safety training records; ensure proper procedures for bodily fluids, hazardous materials, and other potentially unsafe conditions.