Full - Time Executive Housekeeper

Pathfinder Hospitality•Austin, TX

4d•$56,000 - $58,000

About The Position

Pathfinder Hospitality is seeking an Executive Housekeeper to lead the housekeeping operation and uphold its Platinum Service standards. The role is suited to a detail-oriented leader who takes pride in immaculate guest rooms and public areas, develops teams, and works to exceed guest expectations. The company states that it values potential and provides training for candidates who have the right attitude and desire to excel. The Executive Housekeeper leads the housekeeping team, oversees cleanliness and guest satisfaction, manages labor and supply resources, and coordinates with other hotel departments to support room readiness and guest needs. As a department head and visible leader, this person represents Pathfinder’s service culture to employees, guests, and colleagues and helps ensure brand, health, safety, and internal standards are met.

Requirements

Strong attention to detail and the ability to maintain high standards and build those standards within a team.
Demonstrated leadership experience, including leading teams, coaching employees, and creating accountability.
Strong communication skills and the ability to collaborate across departments and build trust.
Understanding of cleaning standards, hygiene regulations, and guest service expectations, or the drive and ability to learn them quickly.
Comfort with technology and operational systems, including scheduling tools, inventory tracking, and property management platforms.
Strong work ethic and passion for providing platinum service.

Nice To Haves

Bilingual ability in English and Spanish is preferred.

Responsibilities

Recruit, train, schedule, and coach housekeeping staff, fostering pride in their work and supporting their development.
Set and enforce Platinum Service standards for guest rooms and public areas through inspections and accountability systems, with the goal of driving cleanliness scores and guest satisfaction.
Manage labor, supply, and linen budgets and proactively forecast operational needs.
Coordinate with the Front Desk and Maintenance teams on room readiness, VIP preparation, and timely responses to guest needs.
Maintain rooms ready for quality assurance reviews and comply with brand requirements, health and safety regulations, and internal standard operating procedures.
Represent Pathfinder’s sales and service culture to the housekeeping team, guests, and colleagues, and encourage team members to do the same.