Executive Host

Hard Rock Hotel & Casino Ottawa • Seminole Casino Hotel Immokalee, FL

8d

About The Position

The Executive Casino Host markets to, evaluates, recruits, and builds professional relationships with casino players. The role monitors guest feedback and helps maintain the effectiveness of guest programs. It also prepares, coordinates, hosts, and administers guest events. The host works to improve the guest experience, encourage additional visits and revenue, maintain existing guest relationships, and support services for top-tier players. The position requires flexibility to work all schedules, days, and shifts.

Requirements

• Excellent communication skills and a friendly, outgoing personality.
• Proven self-starter who is flexible, versatile, and responsible.
• Ability to work all schedules, all days, and all shifts; complete flexibility is required.
• Computer skills.
• Positive attitude and exceptional guest-service skills.
• Outstanding phone etiquette and excellent interpersonal skills.
• Strong communication and problem-solving skills.
• Ability to multitask and make quick decisions in a stressful environment.
• Self-motivated, flexible, adaptable, and able to work independently.
• Ability to maneuver around the office and property, often standing for long periods; respond to visual and aural cues; operate a computer and other office equipment; lift 30 pounds; and bend, reach, and stoop on a limited basis.
• Final candidates must obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations; checks may include credit and criminal background checks and a drug screen.

Nice To Haves

• Casino or gaming experience.
• Prior customer service and sales experience.
• Ability to travel, as travel may be required.

Responsibilities

• Ensure an excellent on-site guest experience for players.
• Develop relationships with VIP casino patrons to encourage incremental visits.
• Manage discriminatory comps based on player account value.
• Meet weekly outreach benchmark goals.
• Increase theoretical revenues to the coded maintenance group.
• Maintain relationships with and market to targeted customers through personal contact to generate incremental revenue.
• Oversee, solicit, and identify new gaming guests for the Player’s Club program.
• Meet and greet players on the casino floor, at special events, and at promotions.
• Retain existing guests and assist with special services for top-tier players.
• Track and monitor guest feedback and participate in maintaining program effectiveness.
• Prepare, coordinate, host, and administer guest events.

Benefits

• Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed