Executive Host

Churchill Downs Incorporated•Florence, KY

2d•Onsite

About The Position

The Executive Host builds and maintains relationships with targeted gaming customers. Additionally, the Executive Host is responsible for seeking potential future guests in the Market through existing relationships and outside sales efforts. Ensures proactive and on-going communication with target customers through outbound phone, face to face interactions, emails and letters. Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits. The Executive Host offers complimentaries using established and approved guidelines, as well as good judgment. Leverages property amenities and marketing program to drive customer loyalty and revenue.

Requirements

Excellent organizational, written and communication skills
Ability to work in a fast-paced environment while maintaining excellent guest service
Previous experience making sound business decisions using detailed player statistics
Ability to promote teamwork, integrity, respect, and demonstrate collaboration
Exemplary judgmental skills, especially when interacting with guests and making decisions to best serve them and ability to effectively resolve customer issues/complaints
Knowledge of player management system, technical gaming products, and Microsoft Office preferred
Willing to work flexible, odd and/or irregular hours including nights, weekends and holidays
High school diploma or equivalent required
Previous experience (5 Years) required as a successful Host or Executive Host OR three (3) years experience in a Gaming Marketing Supervisory or Management position
Must be twenty-one (21) years of age or older
Must be able to obtain valid gaming/racing license

Nice To Haves

Knowledge of player management system, technical gaming products, and Microsoft Office preferred

Responsibilities

Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines
Recruits new high-level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
Attracts, develops and maintains relationships with target customers through the delivery of personalized service
Greets and hosts target customers while on property; Arranges and assures execution of special services
Ensures and promotes target customers have a player’s club card in use while on property
Arranges for appropriate level of complementaries during visit
Utilizes tools to document, track, and develop pipeline
Appropriately resolves/deters customer complaints
Manages the development and execution of special events both on and off-property that promote or stimulate revenue growth, including developing high potential worth customers unknown to the business
Markets and fills promotional events, both hosted and gaming related
Conducts phone marketing to target customers; Invites them to the property or to special events
Collaborates with work-group and other support departments to ensure target customer satisfaction
Creates an atmosphere of luck and celebrates customer wins
Attains goals to meet company objectives
Keeps informed of all promotions, special events, daily facility hours of operation and all other relevant guest information
Develops relationships and partnerships with local vendors and establishments to increase VIP offerings within our community
Performs other duties as assigned