Executive Gaming Host

Churchill Downs Incorporated•Louisville, KY

3d•Onsite

About The Position

The Executive Gaming Host is responsible for developing and managing programs that attract and retain VIP players while delivering an exceptional guest experience. This role requires strong communication skills, sound judgment, and frequent interaction with high-value guests, including making informed decisions on complimentary offerings. The Executive Gaming Host is expected to consistently uphold the company’s mission by creating an engaging environment and delivering superior service that drives satisfaction and repeat visitation.

Requirements

Maintain a flexible schedule and high level of accessibility to meet business needs, including responding promptly to all communications.
Perform effectively in a fast-paced, high-energy environment while delivering exceptional guest service.
Consistently model and reinforce the company’s mission, values, and commitment to creating an exciting, welcoming atmosphere.
Ensure player records, reports, and documentation are accurate, complete, and current.
Exercise sound judgment and professional discretion when interacting with VIP guests and issuing complimentary items.
High school diploma or equivalent required.
Strong knowledge of player management systems, gaming operations, and Microsoft Office applications.
Must be able to obtain and maintain a valid Racing License.

Nice To Haves

One (1) to two (2) years of Gaming Host or related hospitality experience preferred.

Responsibilities

Develop and maintain strong relationships with VIP players through in-person interactions, events, personalized communication, and consistent follow-up.
Manage and resolve guest requests and issues promptly, ensuring full satisfaction.
Keep hosted guests informed of events and promotions using all communication channels.
Plan and execute special events and support telemarketing efforts to confirm attendance.
Represent the company at off-property functions to entertain or assist guests.
Increase trip frequency by contacting guests via calls, written communication, or personal visits.
Award complimentary gifts and experiences based on gaming activity and program guidelines.
Engage with guests on the gaming floor for extended periods, including identifying and signing up non-carded players.
Analyze player trends to identify revenue growth opportunities within assigned VIP portfolios.
Create individualized annual engagement plans for top players, including trip planning, gifting, and milestone recognition.
Partner with the Player Development Manager on strategic goals related to VIP visitation, revenue, and retention.
Act as a liaison between management and VIP guests, sharing insights and recommendations to improve the guest experience.
Exercise discretionary authority on comps and amenities within guidelines to enhance high-value guest satisfaction.
Coordinate and host premium VIP experiences such as suite events, off-site entertainment, private dinners, and concerts.
Perform additional duties as assigned by management.