Executive Host

Valley Forge Casino Resort•King of Prussia, PA

About The Position

The Executive Host is responsible for acquiring new players from various markets to grow the property's player base and increase revenue. The role focuses on customer retention and repeat business through telemarketing, written correspondence, direct contact, and on- and off-site events. The Executive Host develops one-on-one relationships with premium players and provides exceptional guest service to cultivate and maintain VIP relationships. The position develops a base of premium players and ensures they receive personal attention and quality service in accordance with the company's marketing strategies. It recruits high-level players through direct sales activities, including direct mail, telemarketing, referrals, guest visitation, and events. The Executive Host also responds to guest requests and concerns, issues complimentary services within company policies, participates in marketing and player-development activities, monitors complimentary services and marketing revenue, and represents the company in public relations and marketing efforts.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
Five years of experience in customer service, preferably in the gaming industry.
Excellent oral and written communication skills.
Leadership skills.
Strong customer service and interpersonal skills.
Flexibility in work schedule.
Proficiency in Microsoft Office applications and player tracking systems.
Ability to obtain and maintain certifications and/or licenses required by local gaming regulations.

Responsibilities

Develop a base of premium players and ensure they receive personal attention and quality service in accordance with established marketing strategies.
Recruit high-level players through direct mail, telemarketing, referrals, guest visitation, and on- and off-site events.
Develop and sustain personalized relationships with guests, with increased focus on premium players.
Respond calmly, promptly, and courteously to guests’ special requests, inquiries, and concerns.
Issue complimentary services consistent with company and department policies.
Participate in player-development and marketing activities and events to develop one-on-one relationships and cultivate guest loyalty.
Represent the company in on- and off-site public relations and marketing efforts to generate new and repeat business and support company goals.
Use telemarketing to reactivate guests with declined play.
Monitor complimentary services and ensure they comply with company guidelines and procedures.
Monitor revenue produced through marketing efforts.
Perform miscellaneous duties as assigned.