Executive Hospitality Host

Caesars Entertainment • Laughlin, NV

2d • Onsite

About The Position

The Hospitality Host is responsible for managing all aspects of the guest journey while on property, ensuring an exceptional and personalized experience from arrival through departure. This role partners seamlessly with Account Executives, Sales Executives, and Flight Sales Executives to coordinate pre- and post-trip planning. Hospitality Hosts are dedicated to delighting guests by exceeding expectations through gracious, enthusiastic, and authentic service. This role focuses on building strong guest relationships, fostering loyalty, and delivering memorable experiences for guests not assigned to Executive Casino Hosts.

Requirements

• Must be 21 years of age or older
• Proficient in English (written and verbal)
• Proficient with iOS devices
• Strong interpersonal and relationship-building skills
• Ability to inspire confidence and demonstrate authenticity in guest and team interactions
• Strong decision-making skills, particularly related to guest service and comp distribution
• Flexible availability, including nights, weekends, and holidays
• Gaming License required
• Alcohol Awareness Card required

Responsibilities

• Greet guests throughout the casino and actively participate in social events and special promotions
• Build and maintain strong relationships with guests to inspire loyalty and repeat visits
• Anticipate guest needs and coordinate event reservations, transportation, and accommodations
• Collaborate closely with Account Executive, Sales Executive, and Flight Sales Executive teams to ensure seamless guest experiences
• Use sound judgment in accordance with established comp and expense guidelines
• Handle guest concerns and difficult situations with professionalism, calmness, and discretion
• Proactively identify service gaps and take immediate action to resolve issues
• Continuously seek opportunities to improve service delivery and operational efficiency
• Communicate programs and services effectively to internal partners and stakeholders
• Stay informed on all property events, promotions, and market activities
• Track performance of existing services and support new initiatives
• Fully comply with company policies, procedures, Code of Commitment, and regulatory requirements

Benefits

• Earn Your Bachelor’s Degree for FREE through Caesars Entertainment and our university partners
• Student Loan Debt Assistance
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match
• Paid Time Off
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed