Host, Executive

Churchill Downs Incorporated • Sioux City, IA

5d • Onsite

About The Position

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY
The incumbent in this position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high limit customers and make decisions regarding the issuance of comps. Performs supervisory duties as necessary for the Casino Operations Department and is responsible for maintaining exceptional guest service standards. Additionally, this position takes an active role in the daily operations of the casino to include overall cleanliness, the verification of slot jackpots, and support for the casino beverage operation.

Requirements

• Demonstrated knowledge of all casino games as well as regular high-limit customers and their betting habits in order to make knowledgeable decisions regarding the issuance of comps.
• College level courses in Finance and Communications.
• A minimum of five years of casino customer contact experience.
• Ability to use all equipment associated with the position, including but not limited to computer keyboard, excel, and other support software available.
• Ability to observe and direct actions of Casino Operations staff.
• Ability to review and comprehend all necessary documentation.
• Ability to communicate effectively, with guests as well as all levels of employees.
• Ability to communicate effectively in order to understand and meet the needs of preferred customers.
• Ability to analyze and interpret financial data in order to make decisions regarding credit limits.

Responsibilities

• Develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
• Host high-limit guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits.
• Award customer comps based on gaming action and program guidelines.
• Coordinate guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
• Organize special function (parties, tournaments, etc.) and participates in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.
• Assume a leadership role for the various areas of Marketing and the Casino floor as assigned by the Director of Casino Operations or the Player Development Manager.
• Promote sign up of the Rockstar Rewards Card to include all available personal information required to contact the guest.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree