Hospitality Host

Highgate Hotels•Carolina, PR

2d•Onsite

About The Position

The Hospitality Host processes credit applications as well as updates player’s information. He/She will input player-information and assist Credit department personnel in general functions related to the credit applications. Must be aware at all times of all marketing programs and promotions to inform the players.

Requirements

High School diploma or equivalent
Bilingual required
Knowledge of casino rules, regulations and procedures
Computer knowledge/skills required, proficient in company-approved word processing and spreadsheet applications
Able to stand during the entire shift.
Flexible and long hours sometimes required

Responsibilities

Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Enter new and current player information.
Comply at all times with regulatory, departmental and company policies.
Verify credit applications and update information and correct any mistakes.
Process complimentaries with management approval.
Comply at all times with Federal and local laws as they apply to this position.

Benefits

Medical insurance
dental insurance
vision insurance
life insurance
short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law