Pool Hospitality Host

Coco Key Hotel & Water Resort•Orlando, FL

1d•Onsite

About The Position

CoCo Key Hotel & Water Resort Orlando is seeking a friendly, energetic, and guest-focused Pool Hospitality Host to create an exceptional experience for guests enjoying our pool and waterpark areas. The Pool Hospitality Host serves as a welcoming presence throughout the pool area, assisting guests with seating, amenities, food and beverage needs, and general questions while maintaining a clean, organized, and inviting environment. This position requires excellent customer service skills, strong communication, and the ability to work comfortably in a fast-paced outdoor environment.

Requirements

Previous hotel, resort, restaurant, bar, pool, waterpark, or customer service experience preferred.
Bartending or beverage service experience preferred.
Strong customer service and communication skills.
Comfortable preparing and serving both alcoholic and non-alcoholic beverages.
Ability to handle cash and credit card transactions accurately.
Must be comfortable working with guests in a busy poolside environment.
Must be able to work outdoors in hot and humid conditions for extended periods.
Ability to work weekends, holidays, evenings, and peak resort periods.
Must be at least 18 years of age if required to prepare or serve alcoholic beverages.
Responsible alcohol service certification and/or other required certifications must be maintained as applicable.
Ability to stand and walk for extended periods.
Ability to work outdoors in direct sunlight, heat, and humidity.
Ability to lift, carry, push, and pull Food & Beverage supplies and equipment.
Ability to bend, reach, stoop, and move throughout the pool area.
Ability to safely perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Warmly welcome guests arriving at the front pool and provide a friendly first impression.
Serve as a visible hospitality presence throughout the pool area.
Operate the poolside beverage truck during assigned shifts.
Prepare and serve alcoholic and non-alcoholic beverages in accordance with recipes, service standards, and applicable laws.
Take Food & Beverage orders accurately and efficiently.
Process guest transactions and follow all established cash-handling and payment procedures.
Provide knowledgeable and friendly service while answering guest questions about Food & Beverage offerings and resort amenities.
Recommend beverages, food items, and other offerings when appropriate to enhance the guest experience and support sales.
Monitor the pool area and proactively assist guests with their needs.
Regularly walk and inspect the pool area to ensure tables, chairs, and surrounding areas are clean, organized, and presentable.
Clear used dishes, cups, trash, and other items from the pool area as needed.
Maintain cleanliness and organization of the beverage truck, equipment, service areas, and surrounding pool area.
Restock beverages, supplies, cups, ice, condiments, and other necessary items throughout the shift.
Communicate inventory or supply needs to management.
Immediately report spills, damaged equipment, maintenance concerns, hazards, or other issues to the appropriate manager.
Follow all responsible alcohol service requirements and verify identification when required.
Monitor guest behavior and promptly communicate safety or service concerns to management, security, or the appropriate Waterpark team member.
Work closely with Lifeguards, Waterpark Operations, Housekeeping, and other Food & Beverage team members to maintain a safe, clean, and enjoyable pool environment.
Assist with opening and closing procedures for the beverage truck and pool area.
Follow all company standards for sanitation, food handling, cleanliness, guest service, and appearance.
Maintain a professional, positive, and approachable demeanor throughout the shift.
Perform other duties as assigned by management.
Greeting guests promptly and enthusiastically.
Anticipating guest needs and providing proactive service.
Maintaining a clean and inviting pool environment.
Creating positive interactions with guests and families.
Providing quick, accurate, and friendly Food & Beverage service.
Addressing guest questions and concerns professionally.
Representing CoCo Key's hospitality standards at all times.