Executive Director Senior Living

Brookdale Senior Living Inc. • Dover, DE

4d • Onsite

About The Position

Brookdale Senior Living is hiring an Executive Director for its Dover, Delaware community. The role oversees the daily operations of a larger senior living community, including associate relations, resident and family engagement, financial performance, and regulatory compliance. The Executive Director develops and executes business plans and budgets, supports sales and occupancy goals, and builds a team and inclusive community culture focused on high-quality resident experiences and care. The role may lead a community of 60–65 units with two product lines or 65–175 units with up to two product lines.

The position includes substantial oversight of staffing, recruiting, training, performance, resident services, budgets, sales and marketing, community relationships, and facilities. The Executive Director works collaboratively with department leaders, the district team, the community sales leader, and clinical leadership as applicable. A valid administrator license is required in states where required; the posting specifically states that a valid Delaware Assisted Living Administrator license is required. The role also requires a valid driver’s license and access to a private vehicle for business use.

This is a full-time position. The posting describes eligibility for benefits and incentive programs, including health and life insurance, retirement plans, equity grants under the long-term incentive plan, annual bonus incentives, and sales referral bonuses. Full-time benefits include paid time off and holidays, disability coverage, adoption benefits, flexible spending accounts, health savings accounts, optional insurance and legal-plan benefits, and tuition reimbursement. Benefits vary by employment status. The position may require occasional weekend, evening, or night work for shift coverage, as-needed on-call availability, and occasional travel and driving. Physical demands include standing, walking, sitting, reaching, stooping, kneeling, crouching or crawling, handling objects, talking and hearing, and lifting up to 50 pounds. The work may involve exposure to communicable diseases, infections, latex, blood-borne pathogens, drugs, chemicals, and other biological hazards.

Requirements

• Valid Delaware Assisted Living Administrator license, as stated in the opening requirements; the qualifications section also requires a valid administrator license in states where required.
• The opening requirements state a minimum of two years in senior living operational leadership; the qualifications section states a minimum of three years of related operational leadership experience. Additional experience may substitute for the education requirement year for year.
• High school diploma or GED required according to the opening requirements; the qualifications section states a bachelor’s degree is required.
• Valid driver’s license and access to a private vehicle for business use.
• Strong analytical skills and in-depth understanding of the organization and business.
• Leadership ability to direct, coordinate, and evaluate multiple community functions and manage department leaders.
• Advanced knowledge of the organization, industry, and a functional discipline; extensive understanding of technical areas gained through experience.
• Excellent written and oral communication skills.
• Ability to prioritize and manage multiple tasks effectively.
• Ability to delegate assignments based on individuals’ skills, roles, and interests.
• Demonstrated success driving results, good judgment, problem-solving, and decision-making skills.
• Ability to meet the physical demands listed in the posting, including lifting up to 50 pounds.
• Ability to work occasional weekends, evenings, or nights if needed for shift coverage and to be on call as needed.
• Ability to travel occasionally and drive oneself for work.

Nice To Haves

• Bachelor’s degree is described as preferred in the opening requirements, though the qualifications section describes it as required.
• Familiarity with Microsoft software.

Responsibilities

• Oversee all community operations and interact with staff, residents, prospects, and their families or representatives as necessary.
• Develop and implement a business plan to establish the community as a preferred local senior living community; prepare and execute annual operating and capital budgets; monitor performance and create plans to meet company service and financial standards.
• Build strong working relationships with the management team, promote teamwork and an inclusive culture, empower department leaders, hold them accountable for performance, and maintain appropriate staffing levels.
• Support department leaders in attracting, developing, engaging, and retaining associates; recruit and hire associates, ensure training and development, review employment decisions, and implement strategies to reduce turnover.
• Build resident satisfaction and retention, maintain positive resident relations, resolve concerns, support occupancy and renewal efforts, partner with the Resident Council as appropriate, and use survey results to improve resident experience and engagement.
• For assisted living or memory care communities, collaborate with the clinical leader to ensure resident care and services meet needs; oversee admissions, healthcare management, resident documentation, and legally compliant service plan reviews.
• Manage community financial performance, including operating and capital budgets, revenue, profitability, occupancy, expense reduction, and plans to address shortfalls or unexpected costs.
• Collaborate with the community sales leader to drive sales and marketing, meet occupancy and revenue targets, generate leads, build strategic relationships, engage with prospects, and implement approved strategies to maximize revenue.
• Build relationships with local influencers and professionals, participate in relevant social and civic affairs, and represent the community and company to public agencies, professional organizations, and community groups.
• Maintain buildings, grounds, and property to company standards through preventative maintenance oversight and inspections.
• Enforce company policies and procedures and maintain applicable licenses in accordance with company and legal requirements.
• Provide overall direction, coordination, and evaluation of resident care, marketing, food service, housekeeping, and maintenance units, including supervisory responsibility for department leaders.

Benefits

• Paid time off
• Paid holidays
• Company-provided life insurance
• Adoption benefit
• Short- and long-term disability coverage
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits, including accident, critical illness, hospital indemnity insurance, and a legal plan
• Tuition reimbursement
• Health insurance
• Life insurance
• Retirement plans
• Equity grants under the long-term incentive plan
• Annual bonus incentive for eligible full-time associates
• Sales referral bonuses for eligible full-time associates
• Company 401(k) program participation may be available to temporary associates
• Advance of naturalization application fees, up to $725 less applicable taxes and withholding, for qualified associates employed at least one year
• Professional development and ongoing health and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director